Brightstar Lottery · 1 day ago
Field Service Technician I
Saugerties, NY
Full-time
Onsite
Entry Level
$17.45/hr - $23.27/hr
1+ years expBrightstar Lottery is seeking a Field Service Technician to maintain and service their equipment at customer locations. The role involves responding to dispatches, delivering supplies, and installing or repairing lottery equipment and communication devices.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle
Maintain equipment to promote continuous operation of Brightstar equipment
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc
Qualification
Required
High school degree or GED equivalent required
1 - 2 years of experience in a customer service-related position
1 - 2 years of experience in technical repairs
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
Must be computer literate and have documented technical experience
Knowledge and understanding of AC/DC fundamentals
Knowledge of basic tools and experience using the tools is required
Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed
Must be able to lift 50 pounds and able to stand a full shift
Ability to follow policies, procedures, and safety guidelines
Must be able to adapt to various jurisdictions and interface with compliance officers
Benefits
Company vehicle to take home for work use only (Field Services only)
Medical benefits day one of being an BRIGHTSTAR employee
12 paid holidays plus 2 floating holidays per year
3 weeks of paid vacation per year, prorated first year
401K with employer match and 100% vested day one
Company paid parental leave, life insurance, short term disability and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
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