B-Sew Inn ยท 1 day ago
Service Advisor - Retail
Tulsa, OK
Full-time
Onsite
New Grad, Entry LevelB-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. The Retail Service Advisor position is responsible for coordinating communication between customers, service technicians, and store team members involving sewing machine repair while providing excellent customer service and upholding the company's core values.
B2CE-CommerceRetailTraining
Responsibilities
Demonstrates a positive attitude and a willingness to adhere to the BSI culture, including finding a way to say yes
Greet guest at service check in and determine service needs by listening to the guests concerns
Troubleshoot, diagnose, and resolve maintenance/repair issues on a variety of home sewing/embroidery machines
Verify warranty and service contract coverage using records in Point of Sales system
Provide service estimates, explaining provisions and exclusions. If machine requires additional work beyond original estimate, contact the customer to advise the extra cost and obtain approval to proceed
Provide indication of when service will be completed
Write repair orders by describing symptoms, problems, and causes, as well as repairs and services required using check in sheet and entering order into Point-of-Sale system
Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacles; recognize and act on opportunities to create sales off service
Displays merchandise at service check in, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility
Process basic sales invoices using Point of Sales system
Uses computer database to research availability of merchandise
Complete necessary product orders and inventory reports applicable in certain locations
Participates in Physical Inventory
Sells service contracts for machines sold
Maintain customer records including current contact information such as phone and email
Update job knowledge by participating in educational opportunities, reading manufacturers publications, etc
Maintain good relationships with guests
Ensure a high level of customer satisfaction by meeting customer needs in a courteous manner
Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner
Cleans shelves, counters, tables, and other general retail cleaning duties
Other duties as assigned
Qualification
Required
High school diploma or GED required
Ability to learn and apply new skills, requiring minimal supervision
Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions
Great attention to detail
Diligent and punctual
Ability to follow instructions, respond to management direct and takes responsibility for own actions
Ability to add, subtract, multiply and divide in all units of measure
Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions
Ability to lift up to 100lbs
Ability to work in a team-oriented environment
Preferred
2-year technical degree or similar related field preferred
Benefits
Competitive Wages
Group Health Insurance
Life Insurance
AD&D Insurance
Optional Vision & Dental Insurance
Paid Time Off (PTO)
Holiday Pay
Pre-Tax Retirement Program
Team Member Discounts
Company
B-Sew Inn
B-Sew Inn offers online shopping for sewing machines and training for sewing classes.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase