Cornerstone Adminisystems, Inc. ยท 1 week ago
Bilingual Customer Service Specialist - Patient Accounts
New Cumberland, PA
Full-time
Hybrid
New Grad, Entry Level
$16/hr - $17/hrCornerstone Adminisystems, Inc. is an employee-owned company focused on serving the EMS industry through comprehensive billing and revenue cycle management solutions. The Patient Accounts Specialist is responsible for managing unpaid patient accounts and providing exceptional customer service for billing inquiries, ensuring compliance with industry standards and company policies.
BillingHealth CareMedicalProfessional Services
Responsibilities
Provide superior customer service to all incoming phone calls
Assist patients calling with all applicable billing related needs, such as insurance information, payment plans, hardships, membership terms, referral to collections, etc
Document billing software with all inbound and outbound calls
Update billing software with all applicable insurance and patient demographics received via mail, phone, email, fax, website submission
Initiate phone calls to patients for unpaid accounts
Develop payment plan techniques for delinquent accounts
Submit invoices to bill patients to secure payment on outstanding balances
Verify insurance eligibility via various online platforms
Process incoming patient correspondence via mail, fax, and email
Manage applicable claims resolution workflows
Communicate new industry information and procedures as learned while working claims
Provide direct supervisor with ideas and suggestions for efficiencies, system updates and procedural improvements
Complete departmental related projects as needed
Complete all additional duties as assigned
Qualification
Required
Knowledge of insurance, Medicare and Medicaid billing procedures and general practices
Knowledge of ambulance billing guidelines and regulations
Knowledge of collection law and guidelines
General computer proficiency and knowledge of Microsoft Office applications
Math, grammar, and spelling proficiency
Superior customer service skills and persistence
Excellent time management and prioritization skills
Ability to multitask and meet deadlines
Maintain positive attitude and flexibility
Strong communicator, written and verbal
Detail oriented and accurate
Investigative nature with problem solving skills
Team player
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Cornerstone Adminisystems, Inc.
Cornerstone Adminisystems, Inc.
Founded in 1994New Cumberland, Pennsylvania, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Minnich
CFO
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