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Do it Best · 1 week ago

Manager of User Experience

Fort Wayne, IN

Full-time

Onsite

Mid, Senior Level

7+ years exp

Do it Best Corp. is seeking an experienced and people-focused UI/UX Manager to lead a team of talented UX professionals. This role involves guiding the user experience vision for Do it Best’s digital platforms and ensuring the delivery of thoughtful, human-centered design solutions.

Wholesale

Responsibilities

Lead, mentor, and develop a high-performing team of UX and UI professionals, providing regular feedback, coaching, and professional growth opportunities

Foster an inclusive, collaborative, and creative team culture rooted in servant leadership, empathy and innovation

Conduct one-on-one meetings, performance reviews, and career development sessions focused on individual and team success

Coach team members in advanced research techniques, synthesis methods, and journey mapping to build organizational understanding of user experience

Define and drive the overall UX vision and design strategy in partnership with Product, Engineering, and Business teams

Integrate UX research insights into product strategy, ensuring design decisions are grounded in evidence and aligned with member and customer needs

Ensure consistent, high-quality design execution across products and touchpoints, maintaining a unified design language and user experience

Oversee the creation of user research plans, wireframes, prototypes, user flows, and visual designs that align with business goals and user needs

Champion accessibility, usability, and consistency through the governance and evolution of our digital design system

Work closely with cross-functional partners—Product, Engineering, Marketing, and Business teams—to deliver end-to-end digital experiences that drive engagement and loyalty

Prioritize design projects, manage resources, and align design output with business priorities and product roadmaps

Advocate for the user perspective throughout the product development process, ensuring design decisions are informed by data and user insights

Drive continuous improvement in UX research, design tools, methodologies, and team workflows

Stay current on emerging design trends, tools, and best practices—introducing innovative approaches to improve user experience

Contribute to enterprise-level initiatives that enhance business and technology enablement through design thinking

Qualification

UX/UI designDesign systemsLeadershipAgile environmentJourney mappingUsability testingResearch methodsInnovationAccessibility standardsResponsive designFront-end technologiesFigmaMiroMazeCondensAxureChatGPTCommunication skillsCollaborationMentoringStorytelling

Required

Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field (or equivalent experience)

7+ years of professional experience in UX/UI design, including 2+ years in a leadership or management role in a retail environment

Proven experience leading UX teams through complex digital projects from discovery to delivery

Strong understanding of design systems, usability principles, accessibility standards, and responsive design

Excellent communication and storytelling skills with the ability to articulate design rationale to technical and non-technical audiences

Experience collaborating closely with cross-functional product and engineering teams in an Agile environment

Preferred

Familiarity with tools such as Figma, Miro, Maze, Condens, Axure, and ChatGPT

Knowledge of front-end technologies (HTML, CSS, React components) and how design integrates with development

Understanding of cooperative business models and member-driven digital experiences

Demonstrated expertise in journey mapping, service design, or experience strategy

Strong knowledge of qualitative and quantitative research methods, including usability testing, contextual inquiry, diary studies, and data synthesis

Proven ability to mentor and grow UX researchers and designers in applying insight-driven methods

Benefits

Full insurance benefits package including Medical, Dental, & Vision

Paid time off to foster work/life balance

Profit sharing

Bonus Pay opportunities

Retirement funding opportunities

Education reimbursement

Health club reimbursement

Career advancement opportunities

Company

Do it Best

Based in Fort Wayne, Ind., we are the only U.S.-based, member-owned, comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry.

Founded in 1945

Fort Wayne, Indiana, USA

1001-5000 employees