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Botify · 1 day ago

Associate Account Manager, Mid-Market

New York, United States

Full-time

Hybrid

Entry, Mid Level

$62K/yr - $72K/yr

1+ years exp

Botify is a leading company in AI search technology, empowering brands to enhance their visibility across various search platforms. They are seeking an Associate Account Manager Mid-Market to grow and maintain relationships with mid-market accounts, ensuring customers derive maximum value from their services.

SEOSoftware

Comp. & Benefits

Responsibilities

Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner

Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives

Work closely on a team with our SEO Success Managers and Advantage SEO Consultants to ensure customers are seeing maximum value from the partnership

Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line

Proactively identify expansion opportunities and confidently run upsell and cross-sell motions (with Sales partnership as needed)

Monitor account health, surface risks proactively, and drive cross-functional alignment to remove blockers

Lead bi-annual to annual Executive Business Reviews and periodic Customer Success Plans

Qualification

Account ManagementCommercial AcumenClient-facing ExperienceSaaS ExperienceDigital MarketingDependabilityCommunication SkillsEmotional IntelligenceProject ManagementTeam Collaboration

Required

1-3 years of experience in Account Management or a similar client-facing, commercial role in a fast-paced SaaS or digital marketing environment

Demonstrated success owning renewal cycles and contributing to (or running) expansion opportunities

Strong commercial acumen, including comfort navigating pricing, negotiation dynamics, value drivers, and ROI

Clear, confident communicator capable of leading conversations with managers, directors, and senior stakeholders on the client side

Authentically passionate about helping our customers to grow their businesses and hit their targets

Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy

Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships

Dependable, honest, and trustworthy in your communication both internally and externally

Ambitious; energized by being part of a high-performing, world class team