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Domino's · 1 week ago

Curriculum Development Operations Specialist

30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105, USA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $100K/yr

5+ years exp

Domino's Pizza is a well-established brand known for its commitment to technology and customer service. They are seeking a Curriculum Development Operations Specialist to create and deliver training materials and onboarding experiences for their Domestic Field team, collaborating closely with various internal stakeholders to enhance training initiatives.

Restaurants

Responsibilities

Develop the Pre, During and Post education programs to satisfy virtual learning, self-guided learning and/or in-person learning depending on the requirements of the course and content

Work with the US RVPs and FBDs, and USLS Steering Committee to determine what content needs to be provided and align on the measures of success

Collaborate with subject matter experts to develop content outlines, ensure content is relevant and meets learning theory criteria

Manage all tactical pieces of the organization of each USLS learning event

Partner with Implementation team to develop an effective feedback loop

Manage development of new BC onboarding plans. This includes liaising with regional RVP, BD or coordinator to fill in specifics of plan and organize plan accordingly

Work with Operations Services admin to coordinate WRC weeks and facilitate as needed

Track and survey new BCs at 6- and 12-month touchpoints throughout the year to assess level of comfort in role and potential areas for improvement within the onboarding process itself

Evaluate and assess domestic onboarding program and develop a comprehensive plan that includes a detailed timeline and objectives, to outline what can be done to make the onboarding process more effective and efficient

Identify areas that can be automated and oversee all changes; additional pre-recorded videos, development of marketing/branding materials, etc

Implement, track, and monitor program changes and gather feedback from field team

Join facilitation team for BC Certification assessment process

Contribute to pizza-making events at the WRC and DIG

Support work leading up to and during the Worldwide Rally

Support training during product launches

Qualification

Curriculum developmentTraining experienceProgram managementSalesforceSmartSheetChange managementRACI modelComputer skillsProfessional demeanorPlatform skillsTime managementVerbal communicationWritten communicationInterpersonal skillsOrganizational skills

Required

5-7+ program management experience

5+ years' experience in training

3-5 years' experience in curriculum development / instructional design

Exceptional time management skills

Very strong track record of collaborating and managing change within an organization

Strong understanding of Salesforce and SmartSheet would be highly valued

Understanding of the RACI model and how to implement and communicate to all stakeholders

Appropriate level of computer and technology skills

Ability to work independently and be results-oriented

Outstanding verbal and written communication skills

Strong platform skills and ability to tailor message to audience

Strong interpersonal and organizational skills, and professional demeanor

Benefits

Paid Holidays and Vacation

Medical, Dental & Vision benefits that start on the first day of employment

No-cost mental health support for employee and dependents

Childcare tuition discounts

No-cost fitness, nutrition, and wellness programs

Fertility benefits

Adoption assistance

401k matching contributions

15% off the purchase price of stock

Company bonus

Company

Domino's

Glassdoor3.5

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.

Founded in 1960

Ann Arbor, MI, US

10001+ employees