Hoag Health System · 1 day ago
Customer Service Specialist I: Hoag Orthopedic Institute - Quality Management
16200 Sand Canyon Ave, Irvine, CA, 92618, US
Full-time
Onsite
Entry Level
$21.44/hr - $33.16/hr
1+ years expHoag Health System is a nonprofit regional health care delivery network in Orange County, California, and they are seeking a Customer Service Specialist I to serve patients, members, and providers. The role involves answering phone calls, scheduling patient appointments, and ensuring a high-value personalized experience for patients through various communication channels.
Hospital & Health Care
Responsibilities
Responsible for answering phone calls and scheduling patient appointments
Triages phone calls as necessary
May conduct patient/member pre-certification to ensure coverage for appointments and medical care
With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience
Providing physician referral information with a warm handoff to the physician’s office
Registering patients for educational classes
Answering general inquiries, addressing concerns, or escalating them as needed
Ensuring timely follow-up for email and website submissions
Working with HOI’s patient access team to assist patients with the registration process, as needed
Qualification
Required
High School Diploma or equivalent
1-3 years of customer service experience
Preferred
Call Center Environment Experience
Familiarity with medical terminology
Experience with Radiology scheduling
Company
Hoag Health System
Hoag is a nonprofit, regional health care delivery system in Orange County, California.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Braithwaite
President and Chief Executive Officer
Eric Cheung
Chief Legal Officer, General Counsel, Senior Vice President
Recent News
PR Newswire
2025-07-14
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