ServiceTitan · 4 days ago
Customer Success Manager, Enterprise
United States
Full-time
Hybrid
Mid Level
$86K/yr - $115K/yr
4+ years expServiceTitan is a company dedicated to supporting trades companies with their software needs. As a Customer Success Manager (Enterprise), you will manage a portfolio of high-touch customer accounts and play a key role in ensuring company revenue by maximizing the value of the software for clients.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence
Help find new ways to continuously improve our customers experience, both in our product and processes
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team
Qualification
Required
4+ years of combined experience account and/or project management experience in a customer facing role
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Demonstrated ability for and interest in project management and analyzing data sets
Intelligent, quick thinking, fast learning, and solution oriented
To be an adaptable team player with strong communication and organizational skills
< 15% travel nationwide
Benefits
Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crunchbase News
2026-01-08
Index Ventures
2026-01-05
Company data provided by crunchbase