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Gradall Industries, Inc. · 1 day ago

Customer Service Representative

New Philadelphia, OH

Full-time

Onsite

New Grad, Entry Level

Gradall Industries, Inc. is a respected employer in Tuscarawas County, dedicated to fostering a positive workplace culture. They are currently looking for a Customer Service Representative to manage sales orders, assist customers with inquiries, and maintain accurate records to support company operations.

Machinery ManufacturingManufacturing

Comp. & Benefits

Responsibilities

Prepare parts orders for processing as received by telephone, email or fax

Ascertain accuracy of part numbers utilizing manuals, machine history files, engineering drawings for customers

Confirm shipping dates, provide forwarding information, and trace shipments for customers

Inform customers of expected shipping dates and/or status of back orders and open orders due to parts shortages

Prepare and follow up on drop shipments from our vendors to our customers

Expedite orders through purchasing agent as necessary

Answer customer calls professionally and courteously to provide information and assist customers in any way possible to enhance good relationships with personnel at customer locations

Prepare customer quotations upon request

Manage distributor/customer complaints in accordance with company policy and procedure

Maintain system updates pertaining to but not limited to: pricing, sales research, obsolete parts

Establish procedures for system issues to eliminate order errors

Maintain dealer website credentials, Forecasting/planning for parts procurement. Parts RPA program

Maintain current and create future dealer annual return programs

Maintain dealer contact list

Forecast parts for Gradall service stock

Other duties as assigned

Qualification

Customer service skillsCommunication skillsComputer skillsMathematical skillsLanguage skillsRead blueprintsShipping protocolGMS

Required

High School Diploma or GED required

Language skills equivalent to a high school graduate

Ability to communicate effectively, both written and verbally

Strong customer service skills

Mathematical skills equivalent to a high school graduate

Computer skills including but not limited to typing, Xcel, Word, Power Point. Internet search engines

Ability to read and apply blueprints, wiring diagrams, and hydraulic diagrams

Ability to use measurement tools

Knowledge of shipping protocol a plus

Knowledge of GMS and safety systems to ensure compliance

Benefits

Medical, Dental, and Vision Insurance

Life Insurance

Short and Long-term Disability

Paid Holidays

Paid Vacation

401k Retirement Plan with a company match

Company

Gradall Industries, Inc.

The Gradall brand is known worldwide for innovation and versatility, producing unique infrastructure construction and maintenance machines for governments and contractors.

Founded in 1940