Ovation Healthcare ยท 1 day ago
IT Service Management Lead
Brentwood, TN
Full-time
Hybrid
Senior LevelOvation Healthcare is dedicated to enhancing local healthcare, and they are seeking an IT Service Management Lead to oversee IT service management processes. This role involves managing a team to ensure efficient service delivery, aligning IT services with business objectives, and driving continuous improvement initiatives.
AdviceBusiness DevelopmentHealth CareManagement Consulting
Responsibilities
Lead the implementation, management, and continuous improvement of IT service management (ITSM) processes in alignment with ITIL best practices
Oversee a team responsible for incident, problem, and service request management to ensure efficient and effective IT service delivery
Monitor and analyze service delivery performance metrics, identifying areas for improvement and driving initiatives to enhance service quality and customer satisfaction
Develop, enforce, and maintain ITSM policies, procedures, and standards to ensure consistent and reliable IT service operations
Collaborate with business units and IT teams to align IT services with organizational goals and changing business needs
Manage escalations related to IT service issues, ensuring timely resolution and communication with stakeholders
Facilitate change management processes to minimize service disruptions and ensure smooth deployment of IT changes
Drive continuous process improvements by analyzing trends, root causes, and feedback from customers and IT staff
Provide leadership, mentorship, and development opportunities for the ITSM team members
Communicate IT service performance, challenges, and improvements to senior leadership and relevant stakeholders
Qualification
Required
Bachelor's Degree
ITIL v3 or ITIL 4 Foundation Certification
Reliable high-speed internet connection is required for all remote/hybrid positions
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities
A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations
Preferred
ITIL Intermediate/Expert Certification Preferred
Company
Ovation Healthcare
Ovation Healthcare is a business consulting firm that offers revenue cycle, clinical resourcing, and advisory management services.
Founded in 1977
1001-5000 employees
H1B Sponsorship
Ovation Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-01Acquired
Leadership Team
Timothy J. Ryan
CFO
Recent News
2025-10-02
Mergers & Acquisitions
2025-07-14
Company data provided by crunchbase