MetLife · 1 day ago
Customer Service Associate - Claims
United States
Full-time
Onsite
Entry Level
$42K/yr - $49K/yr
1+ years expMetLife is one of the world’s leading financial services companies, providing insurance and employee benefits. They are seeking a Customer Service Associate - Claims to handle customer inquiries, process claims, and maintain communication regarding claims submissions.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
No H1B
Responsibilities
Receive and handle telephone calls on the FEGLI customer service 800 #
Make return telephone calls as required to handle the original customer inquiry
Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into comment window; and complete and print or send phone slips as applicable
Build new claims as well as review and process noncomplex claims (such as single or multi beneficiary or dependent coverage’s) Consult with Manager on special customer inquiries
Determine if customer inquiry needs to be referred for follow-up. Review and determine next steps on expired call ups and perform any necessary follow-ups regarding the claim
Clearly and concisely communicate content of inquiry and levels of urgency to data and CMS owners via phones slips and comments
Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers
Processing incoming mail for new and existing claims
Write manual letters and correspondence on FEGLI life claims
Qualification
Required
High school diploma required
1-2 years insurance claims experience desirable
Basic knowledge of Group Life claims desirable
Strong data entry skills required
Excellent oral and written communication skills
Ability to adjust to multiple demands and shifting priorities
Consistently demonstrates the MetLife values
Plans and organizes time and priorities to achieve business results
Uses business knowledge to make the best decisions for MetLife and its customers
Shows commitment to team objectives and assists teammates with work
Presents information in a clear and organized manner
PC knowledge required
Ability to work overtime required
Good oral communication skills
Work with confidential files
Ability to manage workload to meet tight deadlines
Preferred
Associates Degree desired
1-2 years insurance claims experience desirable
Basic knowledge of Group Life claims desirable
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
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