Renaissance Ross Bridge Golf Resort and Spa ยท 1 day ago
Spa Concierge-Part Time
Birmingham, AL
Part-time
Onsite
New Grad, Entry LevelRenaissance Ross Bridge Golf Resort and Spa is seeking a Spa Concierge to join their hospitality team. The primary responsibility of this role is to provide exceptional customer service as the initial point of contact for guests visiting the spa, ensuring a warm and welcoming atmosphere and efficiently scheduling appointments for various spa services.
Hospitality
Responsibilities
Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience
Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices
Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members
Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff
Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction
Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices
Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded
When handling programming duties for Spa Program and Day Program guests, allocate sufficient time and demonstrate patience to create a special and personalized experience for these guests
Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance
Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity
Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner
Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times
Qualification
Required
Provide exceptional customer service and serve as the initial point of contact for guests visiting the spa
Create and maintain a warm and welcoming atmosphere
Ensure that guests feel valued and well taken care of throughout their spa experience
Maintain a high level of organization and efficiency
Accurately schedule and coordinate appointments for various spa services
Take into account the guests' preferences and requirements
Warmly greet each guest upon arrival at the spa and offer them a beverage
Provide comprehensive information about the spa's services, treatments, classes, and activities
Follow established procedures for different types of guests
Schedule appointments for all spa services using the Pro Solutions scheduling program
Effectively communicate any add-ons or modifications to the treatment staff
Thoroughly explain ticketing procedures to guests
Provide detailed information about the gratuity system to guests
Maintain accurate and organized daily records
Pay attention to detail and ensure information is neatly recorded
Allocate sufficient time and demonstrate patience when handling programming duties for Spa Program and Day Program guests
Strictly adhere to all cash, credit, and billing procedures established by the Accounting department
Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers
Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner
Maintain clean and professional workstations, staff areas, and guest schedules
Company
Renaissance Ross Bridge Golf Resort and Spa
Retreat to the beautiful rolling hills and experience one of the finest hotels in Birmingham, Alabama.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase