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Eastern Oregon University · 2 days ago

Equipment Systems Specialist I (Internal EOU Candidates only)

La Grande, OR

Full-time

Onsite

New Grad, Entry Level

$3,437/mo - $3,437/mo

Eastern Oregon University is a respected public, higher education institution of academic excellence. The Information Technology Department is seeking an Equipment Systems Specialist I to provide installation and maintenance of computerized systems while offering consultative support to enhance technology use for staff and faculty.

Higher Education

No H1B

Responsibilities

Provide the installation and/or maintenance of computerized systems, including related electronic equipment, network printers, and telephone systems

Conduct research and development of operating systems and computer systems for the university

Provide consultative support to staff and faculty to enhance the use and access of technology and information systems

Install, configure, and maintain computer hardware, peripherals, and software for faculty, staff, and labs

Respond to Help Desk tickets and troubleshoot technology issues across Windows, macOS, and Linux platforms

Provide Tier 1 and Tier 2 support, escalating complex issues when necessary

Assist with campus VoIP phone systems, printers, and networked equipment

Maintain documentation and perform preventive maintenance

Provide user-level training for software and systems

Act as the first point of contact for the IT Help Desk

Provide courteous and efficient customer service via phone, email, walk-in, and chat

Support department procurement processes, assist with billing for the Audio/Visual unit, and reconcile monthly expenditures

Maintain accurate hardware inventory, manage ID card processing, and support administrative workflows for IT staff

Daily package and mail processing

Create and update user documentation and guides

Provide basic user training and orientation

Assist in special IT or administrative projects, audits, or events as directed by the Assistant IT Director

Qualification

InstallationMaintenanceTroubleshooting hardware/softwareTechnical supportVoIP phone systemsNetwork printersCustomer serviceUser documentationUser training

Required

Associate of arts degree in electronics or industrial technology; OR An equivalent combination of education, training, and/or directly related experience

Installation, maintenance, modification, and repair of equipment, products, and/or systems

Work-related experience analyzing and troubleshooting to resolve moderate to complex problems with campus phones, cell phone support, hardware, software, and peripheral devices on Windows-based PCs, Linux, and Macintosh computers

Experience troubleshooting all hardware and software associated with student computer labs, faculty and staff computers, regional center computers, and associated network and VoIP telephone connections

Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Eastern Oregon University does not sponsor applicants for employment visas