Pansophic Learning · 1 day ago
Quality Assurance Coordinator
Tysons Corner, VA
Full-time
Onsite
Mid, Senior Level
3+ years expPansophic Learning is focused on providing high-quality educational experiences, and they are seeking a Quality Assurance Coordinator to lead the Enrollment Team in delivering effective interactions with prospective families. This role involves designing QA processes, analyzing trends, and collaborating with various teams to enhance training and workflows.
EdTechEducation
Responsibilities
Deeply understand our systems, Enrollment workflows, parent/student journey
Fully own the review and scoring of Enrollment Team interactions which include phone, text, email and chat
Identify quality trends and provide insight-driven recommendations
Identify the right processes and opportunities for improving feedback from QA processes to redesign training
Be viewed as a strategic thought partner by Enrollment leaders, influencing how we train, coach, and measure the effectiveness of our team
Drive redesign and improvements in our training, QA processes, frameworks, and tools
Contribute to a culture of excellence, empathy, and continuous improvement across the organization
Qualification
Required
3–5+ years in quality assurance, coaching, training, or a related operational role, ideally in an education, enrollment, or contact center environment
Experience developing QA tools and coaching others to success
Comfort with data, can spot trends and outliers, and use insights to drive decisions and improvements
Operational orientation. Creating and improving processes is second nature for you
Effective listener and communicator. You are persuasive and articulate, but you always start by listening
A desire to learn how to use new technologies
Experience with various technologies, or you are comfortable with learning new software applications
Ability to identify quality trends and provide insight-driven recommendations
Ability to drive redesign and improvements in training, QA processes, frameworks, and tools
Ability to contribute to a culture of excellence, empathy, and continuous improvement across the organization
Ability to act with families and schools in mind, understanding the importance of an excellent experience for enrolling families
Ability to move with purpose, biased to action, and solve problems effectively
Ability to seek diverse perspectives and proactively seek feedback from others
Ability to work successfully within scaling businesses, fast-paced environments, and/or startups
Company
Pansophic Learning
A for-profit charter management organization with schools in the United States, Switzerland, and the United Kingdom.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Waller
Chief Technology Officer
Maria Szalay
Chief Operating Officer
Recent News
2025-05-10
Company data provided by crunchbase