Republic Services ยท 2 days ago
Customer Service Project Analyst III
United States
Full-time
Remote
Mid Level
$75K/yr - $113K/yr
4+ years expRepublic Services is a leader in the environmental services industry, providing a range of services including recycling and waste management. The Customer Service Project Analyst III will analyze data to support business needs, assist in monitoring profit margins, and collaborate with cross-functional teams to ensure adherence to service level agreements.
Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management
Responsibilities
Analyzes data trends and provides actionable insights and recommendations for improvement to internal departments through clearly written and verbal communication based on audit results and other relevant qualitative measures
Develops and implements methods to track and ensure adherence to customer Service Level Agreements (SLAs)
Leverages Microsoft Excel, PowerPoint, and Power BI to integrate automated data feeds for customer metrics and reporting
Extracts, compiles, and organizes data from multiple systems to generate comprehensive reports
Collaborates with cross-functional teams on projects to support ongoing business analysis needs. Adheres to all project timelines and deliverables, has direct interactions with the PMO, Business Solutions Managers, IT Functional Teams, Quality and Compliance, Security, SOX Compliance Management, and Customer Support
Assists in ensuring business and technical needs and opportunities are identified and satisfied throughout design, development, and implementation efforts
Manages and prioritizes customer requests, and internal business needs to streamline processes and provide customer value
Other non-essential duties as assigned or may be necessary
Qualification
Required
Advanced ability to communicate complex data findings and provide clear summaries of insights
Proficiency in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting
Ability to work independently with guidance from senior management
Ability to identify trends, patterns, and insights from large datasets
Knowledge in effective communication and responding to sensitive inquiries and requests
Excellent project management skills, including the ability to adapt to changing priorities and meet strict deadlines
4 - 7 Years of overall relevant work experience
Preferred
Strong customer service experience
Integration experience
A background in training large groups
Proven ability to develop training materials
Experience identifying and addressing team needs
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Company
Republic Services
Republic Services provides comprehensive environmental services to support business, home and community.
10001+ employees
H1B Sponsorship
Republic Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (22)
2023 (14)
2022 (17)
2021 (26)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Jon Vander Ark
President and CEO
Brian DelGhiaccio
EVP, Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase