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Hannaford Supermarkets · 3 days ago

Manager Customer Service

Westbrook, ME

Full-time

Onsite

Mid Level

$49K/yr - $67K/yr

Hannaford Supermarkets is a long-established grocery chain that emphasizes local produce and sustainable practices. They are seeking a Manager for Customer Service to oversee the Front End operations, ensure high standards of customer service, and manage staff training and compliance with company policies.

Retail

Responsibilities

Promote customer goodwill by role modeling and providing high standards in customer service

Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards

Foster a positive and inclusive environment to all associates

Manage the Front End operations in accordance with established department standard practices

Manage work schedules to effectively maintain customer service standards and meet associates' personal needs

Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to hire, train and develop associates to meet the departmental needs. Keep all yearly certification up to date

Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets

Supervise performance of all duties and responsibilities of all Front End associates

As the Compliance Officer, insure compliance with all Anti-Money Laundering regulations and training

Attain departmental budgeted payroll, over/shorts (review Financial, Over Short Report weekly), and supplies

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Ensure department associates are properly trained by certified trainers

Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Customer Service Communication Board and Task Management

Observe and ensure compliance with company sanitation, safety, and food safety standards

Observe and follow all company policies and established procedures

Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards

Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements

Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions

Secure office and front-end cash drawer at all times when leaving it unattended; protect company assets at all times

Have a total understanding of labor and productivity reports, scheduling, and ordering

Follow all customer service department standard practices to ensure efficient operations

Conduct performance appraisals and service observations in accordance with company standards

Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy

Perform cashier and/or bagging functions, as needed

Perform service desk/kiosk and bookkeeper associate functions, as needed

Assist in special projects and perform other functions as assigned by supervisor

Qualification

Customer service skillsFood safety certificationLeadership abilitiesStore operations knowledgeInterpersonal skillsTechnical information usageOrganizational skillsCommunication skillsProblem-solving skills

Required

Excellent interpersonal, organizational, communication and customer service skills

Must meet minimum age requirements to perform specific job functions (18 yrs old)

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

Ability to use technical information to solve problems

Ability to lead and direct others

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment

Accreditation must be maintained while employed in a position requiring accreditation

Ability to use computers and other communication systems required, performing all job functions

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Pull or push up to 75 lbs. on occasion

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

Stand 100% of the time with occasional walking short distances

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator

Lift and carry up to 15 lbs occasionally

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Have sufficient visual activity to check ID cards, checks, invoices and other written documents

Preferred

A high school graduate or equivalent preferred

Good understanding of store operations preferred

Company

Hannaford Supermarkets

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Hannaford Supermarkets is a leading regional grocer operating in stores across Maine, Massachusetts, New Hampshire, New York and Vermont, most with full-service pharmacies.

Founded in 1883