Mujin US · 3 months ago
Robotic Systems Technician
Suwanee, GA
Full-time
Hybrid
Mid Level
3+ years expMujin is the future of industrial robotic systems in production and distribution environments. They are seeking a Robotic Systems Technician to provide on-site and remote technical support for their robotic systems, including troubleshooting, maintenance, and installations at customer sites.
Industrial AutomationMachinery ManufacturingManufacturing
No H1B
Responsibilities
Provide on-site and remote technical support for Mujin’s robotic systems, including troubleshooting, maintenance, upgrades, and repairs
Perform system installations, including setup of robot arms, controllers, vision systems, sensors, demo cells, and end-of-arm tooling
Lead or support configuration and commissioning of Mujin Controllers and associated automation components at customer sites
Diagnose mechanical, electrical, and software-related issues; escalate as needed using formal RCA processes
Collaborate with the Integration team on demo setups and custom part fabrication (frames, gripper parts, mounts, etc.)
Maintain documentation of service work, RCAs, and configuration changes in the ticketing and reporting systems (e.g., Freshdesk)
Engage with customers and internal teams to improve support tools, system performance, and deployment processes
Participate in the Patch Implementation and Post-Deployment Review processes as needed
Support and mentor junior technicians as part of the long-term support roadmap
Other duties as assigned
Qualification
Required
Associate's degree in a robotics or technical field
3+ years of field engineering, robotics support, or industrial automation
Proven expertise in PLC programming, electrical panel wiring, and mechanical diagnostics
Hands-on experience with robot arms, conveyors, vision systems, and pneumatics
Ability to read and interpret CAD and electrical schematics (AutoCAD/Inventor preferred)
Familiarity with compressed air systems and sizing for automation
Must be willing to travel up to 50% of the time (mostly domestic)
When not deployed, expected to report to Mujin's Suwanee, GA office for integration support and ongoing technical development
Prolonged periods of sitting at a desk and working on a computer
Prolonged periods working in industrial/ warehouse settings
Ability to work extended hours as required
Preferred
Bachelor's degree in Electrical, Mechanical, Robotics, or Mechatronics Engineering, or equivalent industry certifications and hands-on experience
Basic scripting or debugging experience in Python, Linux, or similar environments
Knowledge of industrial safety standards and Lockout/Tagout procedures
Certifications in PLC programming (Allen Bradley, Siemens, etc.)
Experience with AMRs, industrial sensors, vacuum systems, or grippers
Experience in customer-facing roles requiring direct communication and problem resolution
Experience with ticketing systems (e.g., Freshdesk) and formal RCA documentation
Ability to support or lead system installations, upgrades, and patches
Company
Mujin US
Mujin offers the complete robotic solution.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Manish Gupta
Chief Financial Officer
Brad Wofford, MS, SHRM-SCP
Talent Acquisition Partner
Recent News
Morningstar.com
2025-08-14
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