B-Sew Inn · 1 day ago
Service and Repair Technician - Retail
Tulsa, OK
Full-time
Onsite
Entry Level
2+ years expB-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines and related equipment while providing excellent customer service.
B2CE-CommerceRetailTraining
Responsibilities
Demonstrates a positive attitude and a willingness to adhere to BSI’s culture
Lift machines to workbench and dismantles machines and replaces or repairs broken or worn parts
Clean parts and machine
Start and observe machine in operation to test performance
Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems
Initiates orders and maintains inventory of critical parts; Submit parts requests to Service Manager
Reassemble machines when complete
Maintaining current technical knowledge and continuously working to expand knowledge of recent technology and equipment through manufacturer training
Maintain record of work performed using Point of Sale system
Notify guest of repair status, explaining work performed
Ensure an elevated level of customer satisfaction by meeting customer needs in a courteous manner
Work directly with guests over the phone or in person to overcome technique-based issues versus technical issues
Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner
Cleans work area, shelves, counters, tables, machines, tools, and equipment
Other duties as assigned
Qualification
Required
High school diploma or GED required
2 years' relevant experience and/or previous training required
Experience using precision measuring instruments, hand tools and power equipment
Ability to learn and apply new skills, requiring minimal supervision
Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions
Strong ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions
Ability to analyze and interpret data
Excellent time management skills and ability to multi-task and prioritize work
Strong mechanical aptitude, attention to detail and problem-solving skills
Excellent written and verbal communication skills
Ability to follow instructions, respond to management directly and takes responsibility for own actions
Strong organizational and planning skills
Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions
Ability to lift 100lbs
Ability to work in a team-oriented environment
Preferred
2-year technical degree or similar field preferred
Benefits
Competitive Wages
Group Health Insurance
Life Insurance
AD&D Insurance
Optional Vision & Dental Insurance
Vacation Days
Personal Time Off
Holiday Pay
Pre-Tax Retirement Program with Employer Match
Team Member Discounts
Company
B-Sew Inn
B-Sew Inn offers online shopping for sewing machines and training for sewing classes.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase