NEOGOV · 4 days ago
PC Analyst
AZ 85132, AZ
Full-time
Onsite
Mid Level
$50K/yr - $56K/yr
3+ years expNEOGOV is a local government organization committed to improving life for its citizens. The PC Analyst will install, modify, and repair computer hardware and software while providing technical support to system users under basic supervision.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Install, modify, diagnose, troubleshoot, and repair computer hardware, specialized hardware components, peripheral devices, standard software, and specialty software applications
Provide experienced technical assistance and training to system users and resolve problems within scope of authority and training
Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems
Define user problems, research and isolate error sources, implement technical solutions to resolve problems, and follow up with users to assure the optimal functionality of the users' systems
Deploy new and enhanced software and hardware for County users and specialized department components, including Mobile Data Computers
Replace defective or inadequate hardware, components, and software packages as needed
Maintain IT hardware, specialized client equipment, audio/visual equipment, and peripheral devices and perform preventive maintenance of hardware and equipment to minimize future failures
Evaluate County IT systems and identify technical problems, which need to be addressed by improved technologies or updated policies and procedures
Research technical issues and recommend software, hardware, components, and accessories and prepare reports on hardware and software utilization and operational issues
Refer complex problems, which are beyond the skills of the PC Specialist to senior technical staff and track the problem until it has been resolved
Cross-train in technical skills for maintaining IT hardware, software, database, and servers
Maintain absolute confidentiality of work-related issues, customer records, and restricted County information
Perform other related duties as required
Qualification
Required
High school diploma or GED equivalent
Three (3) years of experience IT Technical Support
Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements
Preferred
Arizona residents must have an Arizona Driver's License upon hire; newly established Arizona Residents must have one within 30 days of hire
May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS)
Successfully complete a thorough background investigation
May be required to obtain additional specific skills training and technical certifications, including A+, N+, and Microsoft Certified Professional
Experience with the following technologies: Mobile Data Computer (Dell), Netmotion, Spillman
Benefits
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
13 Sick Leave Days Accrued Annually Starting Day One
Paid Sabbaticals Every Five (5) Years
Comprehensive Wellness Program
Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
Dental and Vision Plans
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short-Term Disability – Employer Paid
Basic Life Insurance - Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase