OHM Advisors ยท 1 day ago
IT Support Technician
Ann Arbor, MI
Full-time
Onsite
Entry Level
1+ years expOHM Advisors is a Community Advancement firm focused on improving communities through various service areas. The IT Support Technician is responsible for providing technical support to users, managing hardware and software, and assisting with employee onboarding and offboarding.
Consulting
Responsibilities
Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner
Troubleshoot, install, and upgrade end-user software and hardware
Provide one-on-one or small group end-user training on relevant topics and systems on an as-needed basis
Work with outside vendors for product-specific support
Maintain and troubleshoot file sharing systems for use with external users and organizations
Assist with employee onboarding and offboarding within the scope of assigned duties
Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations
Coordinate shipping and reclamation of computer hardware to and from remote offices
Maintain proper documentation and storage of deployed and available hardware assets
Design and maintain user-focused informational articles and videos covering relevant technology topics
Generate and maintain team-focused articles and documentation on recurrent issues and known solutions
Provide guidance and training to other Information Technology team members when requested or required
Assist with company-wide software rollouts and technology upgrades
Provide on-site support at remote offices and outside of regular working hours as required
Qualification
Required
1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program
Knowledge of computer hardware, software, and mobile devices
Experience with Microsoft Windows 10 / 11 & Microsoft Office 365
Excellent interpersonal communications skills
Preferred
Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members
Working knowledge of modern enterprise computer hardware and software
Ability to lift and carry devices and equipment of varying sizes and weights
One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required
An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is preferred but not required
Relevant industry certifications are beneficial but not required
Benefits
BCBSM Medical, Dental and Vision
Company Profit Sharing
Flexible Spending & Health Savings Accounts
401(k) retirement savings plan with employer matching contribution
Paid professional association membership.
Tuition & Certification Expense reimbursement
Volunteer Service Leave
100% Employer-Paid Life Insurance
Short & Long-Term Disability Options
Voluntary Wellness Program
OHM Grad School
OHM University
Company
OHM Advisors
OHM Advisors is an architecture & planning company providing architectural, engineering, and planning services.
501-1000 employees
H1B Sponsorship
OHM Advisors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
Funding
Current Stage
Late StageLeadership Team
Kent Early
Chief Operating Officer
Jennifer Carney Triplett
Principal & Partner
Recent News
DBusiness Magazine
2025-07-17
Company data provided by crunchbase