Enbridge · 1 day ago
Supervisor, Business Systems Support
Gastonia, NC
Full-time
Hybrid
Mid, Senior Level
7+ years expEnbridge is seeking a Supervisor, Business Systems Support to mentor a team of business advisors focused on improving business systems for operations and engineering teams. The role involves leading a high-performing team, managing business requirements, and ensuring effective process governance while driving improvements through data analysis.
EnergyOil and GasRenewable EnergySolar
Responsibilities
Lead & develop a high‑performing team. Coach advisors in the day‑to‑day pursuit of continuous improvement; foster inclusion, trust, and collaboration
Own business requirements & process governance. Act as the control point for process and business requirements related to application changes; ensure changes land cleanly in business processes and systems
Translate change into outcomes. Convert business process changes into clear system requirements—and system changes into practical process updates—so partners experience real value
Use data to drive improvement. Help build and apply a business process health dashboard, ensuring value delivery
Resolve issues quickly. Ensure timely resolution of functional issues (e.g., business rule violations, improper system usage, process concerns)
Enable change readiness. Support functional spec reviews, user acceptance testing, and organizational change management for system changes
Engage partners in the field. Proactively document and address issues, concerns, and opportunities across Operations Centers and field locations
Partner across Technology & Operations. Collaborate daily with Application Support, Desktop Support, and the Service Desk to triage and intensify issues as needed
Oversee end‑user support. Lead a team providing functional end‑user support on key business applications; ensure coverage across schedules and time zones
Qualification
Required
Related university degree along with 7+ years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree
Strong eyes for business and the ability to make sound decisions and deliver results
Experience leading technology‑enabled process improvements across large functional areas (requirements, design, data, integration, and process alignment)
Demonstrated analytical and critical‑thinking skills
Outstanding interpersonal skills—building consensus, facilitating diverse groups, and negotiating outcomes
Benefits
FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays.
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.
Company
Enbridge
Enbridge is a energy distribution company that provides distribution, gathering, processing and storage of natural gas.
10001+ employees
H1B Sponsorship
Enbridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (7)
2022 (6)
2021 (4)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$5.2BKey Investors
Natural Resources CanadaIntelliView Technologies
2025-09-01Post Ipo Debt· $727.3M
2025-07-04Grant· $2.94M
2023-09-08Post Ipo Equity· $3.37B
Leadership Team
Patrick Murray
Executive Vice President & Chief Financial Officer
C
Chuck Szmurlo
VP Alternative and Emerging Technology (Retired)
Recent News
thecanadianpressnews.ca
2026-01-06
2026-01-06
Morningstar.com
2026-01-05
Company data provided by crunchbase