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KW PROPERTY MANAGEMENT AND CONSULTING · 1 day ago

Front Desk

Aventura, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

KW Property Management and Consulting is seeking a Front Desk team member who will value all residents and guests while providing exceptional customer service. The role involves greeting guests, monitoring entrance and departure, coordinating with administrative staff, and ensuring the security of the premises.

ConsultingReal Estate

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All 'check-in' policies and procedures must be followed without any exceptions

Coordinate with office administrative staff to maintain and update all unit owner information in computer database

Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner

Report any violations of the Rules and Regulations that are noticed at any time

Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors

Maintain the 'key' control system and assure that all keys are locked and accounted for at all times

Be familiar with the fire alarm system operations and report all incidents to management

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily

Perform the role of valet attendant as required based on shift schedules

Qualification

Customer serviceInterpersonal skillsComputer software proficiencyOrganizational skillsHigh school diplomaExperience in high-rise propertyCommunication skills