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CADDi · 3 days ago

Director of Customer Success

Chicago, IL

Full-time

Onsite

Director/Executive

$170K/yr - $200K/yr

8+ years exp

CADDi is on a mission to transform how manufacturers work, and Customer Success is the engine that drives value realization and growth at scale. As the Director of Customer Success, you will own the vision, strategy, and execution of our entire post-sales function in the US, partnering with executive leadership to design a world-class organization.

Artificial Intelligence (AI)Information ServicesInformation TechnologyManufacturingSoftwareSupply Chain Management

H1B Sponsor Likely

Responsibilities

Own the CS department's strategy and OKRs

Mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs)

Define the global customer journey and adoption strategy

Partner with Sales Leadership to identify and execute cross-sell/upsell opportunities and analyze macro trends in customer health

Establish frameworks for high-impact customer storytelling and case studies

Create programs that position CADDi and our customers as industry leaders

Serve as the executive Voice of the Customer (VOC) to Product and Engineering

Design foundational CS playbooks and processes to sustain hyper-growth in collaboration with Japan HQ

Lead success for CADDi's most strategic accounts, strengthening relationships with C-level executives and overseeing transformation roadmaps

Qualification

Customer Success ManagementStrategic PlanningLeadershipB2B SaaSCommunication

Required

8+ years of experience in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management

A proven track record of scaling post-sales or services organizations, optimizing NRR targets, and defining departmental metrics

Deep exposure to global manufacturing, complex industrial operations, or enterprise B2B SaaS environments is highly preferred

An exceptional thinker who can design multi-year organizational plans and translate them into actionable, short-term initiatives

A compelling communicator able to simplify complex operational challenges for C-level audiences

Ability to work in-office 5 days a week in our Chicago, IL office

Ability to travel up to 50% of the time to visit customer sites and global offices

Must be authorized to work in the United States

Preferred

Deep exposure to global manufacturing, complex industrial operations, or enterprise B2B SaaS environments is highly preferred

Benefits

Equity: Competitive Director-level stock option package

Health & Wellness: 100% company-paid comprehensive health insurance (medical, dental, vision)

Retirement: 401(k) retirement plan with company match

Time Off: Substantial Paid Time Off (PTO) and company holidays

Commuter Benefits: Company-sponsored commuter and parking benefits

Company

CADDi

CADDi is an AI Data platform that offers drawings and supply chain data with a specialization in procurement intelligence.

Founded in 2017

Kuramae, Tokyo, JPN

501-1000 employees

https://caddi.com

H1B Sponsorship

CADDi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)