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Chase · 1 day ago

Executive Director – Commercial Real Estate Servicing

14800 Frye Rd, Fort Worth, TX, 76155, US

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Chase is a leading financial institution seeking a dynamic and strategic Executive Director to lead their Commercial Real Estate Servicing team. This role involves overseeing a large team responsible for servicing a significant commercial real estate portfolio, driving operational excellence, and fostering a culture of continuous improvement.

BankingFinancial Services

Responsibilities

Oversee the Commercial Real Estate Servicing team, ensuring alignment with global functional partners and stakeholders

Build and maintain high-performing teams across multiple locations, managing geographically dispersed teams

Delivering best-in-class service to our customers, measured by our ability to consistently provide accurate and timely execution of loan & asset servicing processes

Drive the execution of business strategy, focusing on the use of new automation tools, including AI-enabled automation, to enhance efficiency and productivity

Monitor workflow tools to ensure SLAs are met and hold teams accountable for results

Champion a culture of continuous improvement, proactively identifying opportunities to streamline processes and reduce the cost to serve

Utilize advanced data analytics and visualization skills to monitor performance, identify trends, and inform strategic decision-making

Set and communicate the strategic direction for the team, aligning goals with business priorities and the global target operating model

Attract, develop, and retain high-quality talent. Establish a culture of strong performance management, employee engagement, inclusivity, and professional development

Create and maintain an effective control environment. Partner with key control stakeholders to ensure compliance with regulatory requirements and internal policies

Build strong stakeholder relationships and serve as the senior escalation point—communicating proactively, anticipating challenges, removing roadblocks, and ensuring seamless operations

Qualification

Executive leadership experienceCommercial real estate servicingData-driven decision-makingStakeholder managementRisk managementAutomation implementationInclusivityPerformance managementCommunication skillsTeam leadershipCollaboration

Required

10+ years of executive leadership experience in operations and management, within commercial real estate loan servicing or a related financial services environment

Demonstrated ability to lead and inspire large teams, with a track record of fostering collaboration, inclusivity, and high performance

Proven expertise in strategic decision-making and organizational transformation, including leading major change initiatives and driving innovation at scale

Demonstrated ability to champion a data-driven culture, guiding teams to leverage analytics and insights for strategic decision-making and continuous improvement across the organization

Exceptional communication and stakeholder management skills, with the ability to influence senior leaders and build trusted relationships in complex, matrixed organizations

Strong commitment to risk management and governance, with a proactive approach to identifying, assessing, and mitigating risks at the enterprise level

Committed to fostering a culture of risk awareness, with a proactive approach to risk identification and assessment

Bachelor's degree

Preferred

Experience implementing enterprise-level automation and workflow solutions, with a proven ability to drive efficiency and accountability through technology adoption

Experience servicing Fannie Mae & Freddie Mac commercial loans