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Rue Gilt Groupe · 1 day ago

IT Service Desk Analyst III

NYC Metro Area

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

4+ years exp

Rue Gilt Groupe is seeking a proactive, technically skilled, and customer-focused IT Service Desk Analyst to join their NYC team. The role involves independent oversight and decision-making for day-to-day support needs, collaborating with the Office Manager and providing support for various IT operations.

Brand MarketingE-CommerceRetailShopping

No H1B

Hiring Manager

Lisandra Colon

Responsibilities

Serve as the primary on-site IT support resource for our NYC location, handling escalated support requests and technology needs with professionalism and urgency

Collaborate closely with the Office Manager to proactively address hardware setups, AV needs, workspace changes, and user onboarding/offboarding logistics

Provide in-person and remote support for Windows and macOS systems, enterprise software, network access, printers, and mobile devices

Manage daily support tickets, escalations, and service documentation with a focus on identifying trends and recommending solutions

Take ownership of AV setup and support for meetings and events (Zoom, microphones, projectors, displays), ensuring reliable performance

Mentor other support team members by sharing knowledge, reviewing complex tickets, and contributing to team-wide best practices

Participate in IT operations and process improvement initiatives, helping enhance the employee tech experience at both local and organizational levels

Assist in basic Office 365 and Active Directory administration, such as account provisioning, group access, and password resets

Act as a trusted technical advisor and problem-solver for associates, consistently delivering a positive, service-oriented experience

Qualification

IT support experienceDiagnostic skillsWindows/macOS supportTicketing systemsOffice 365Active DirectoryAV supportTechnical certificationsCommunication skillsOrganizational skillsCollaboration skills

Required

At least 4 years of experience in IT support or service desk roles, preferably in a mid-size or enterprise environment

Strong diagnostic and troubleshooting skills across hardware, operating systems (Windows/macOS), peripherals, and software

Self-starter with proven experience working independently in an on-site role while collaborating effectively with distributed teams

Strong organizational and communication skills—you know how to balance urgency with clarity and calm

Comfortable with supporting AV and conferencing technologies and troubleshooting live meeting issues

Experienced with ticketing systems such as Jira Service Management, Zendesk, or ServiceNow

Familiar with Office 365, Active Directory, and general IT operations in a business setting

A natural collaborator with the ability to form strong working relationships with cross-functional partners like Office Managers and Executives

High school diploma or equivalent required

Able to commute and work from our NYC office Monday through Friday

Preferred

Relevant technical certifications (e.g., CompTIA A+, ITIL, Microsoft 365)

Benefits

Bonus/commission

Stock options

401(k) participation

Paid time off

Medical

Dental

Vision

Basic life insurance

Company

Rue Gilt Groupe

Glassdoor3.1

Rue Gilt Groupe is a premier off-price e-commerce portfolio company that connects brands with the next-generation shoppers. It is a sub-organization of Kynetic.

Founded in 2007

Boston, Massachusetts, USA

501-1000 employees