Blue Cross and Blue Shield of Kansas ยท 1 day ago
Customer Experience Representative
Wichita
Full-time
Hybrid
Entry Level
$20.96/hr - $26.20/hr
2+ years expBlue Cross and Blue Shield of Kansas is a trusted company in Kansas, seeking a Customer Experience Representative to provide world-class customer service. The role involves resolving complex inquiries from members, employers, and providers through effective communication and problem-solving.
Financial ServicesHealth Care
Responsibilities
Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication. Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints
Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
Work with peers, other departments, and leadership to find appropriate solutions to problems
Perform assigned job-related duties as required, including any special projects
Qualification
Required
High school diploma or equivalent
Effective communication skills to resolve complex inquiries and complaints
Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Ability to listen, talk, type, and perform research simultaneously using various research channels
Time-management skills to respond to customer inquiries promptly
Technical skills to effectively use computer programs and troubleshoot simple computer issues
Must be comfortable working independently in a structured environment
Ability to adhere to a rigid schedule and have regular and predictable attendance
Working knowledge of Blue Cross and Blue Shield of Kansas' customer service systems is required
Detailed knowledge of contracts, benefits, and enrollment regulations is required
Preferred
College or continuing education courses in communications and/or medical related fields
Two years of navigating multiple computer systems
Two years of customer service experience
Benefits
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources
Company
Blue Cross and Blue Shield of Kansas
Blue Cross and Blue Shield of Kansas is a mutual insurance company provides Health Insurance, Dental Insurance, and Life Insurance.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt All
President and CEO
Kevin Cohen
Chief Technology Officer
Recent News
TechTarget
2025-10-31
Morningstar.com
2025-10-30
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