Thumbtack · 1 week ago
Pro Success Manager II
United States
Full-time
Remote
Senior Level, Lead/Staff
$101K/yr - $131K/yr
8+ years expThumbtack is a company that helps millions of people confidently care for their homes through its app. The Pro Success Manager will lead a team focused on helping service professionals achieve business outcomes, driving retention and satisfaction while working cross-functionally with various teams.
Home ServicesLocalProfessional ServicesService Industry
Responsibilities
Lead and coach a team of 8–10 Success Specialists responsible for retention, satisfaction, churn prevention, and growth
Improve gross and net revenue retention through proactive outreach, renewal readiness, and risk mitigation
Identify at-risk Pros using health signals and coach effective save and recovery strategies
Drive adoption of high-impact Thumbtack features and close feedback loops with Product partners
Monitor and act on performance metrics including NRR, GRR, churn, CSAT, adoption, and time-to-value
Implement and refine playbooks for onboarding, adoption, renewals, and QBRs to improve consistency and outcomes
Qualification
Required
8+ years of experience in Customer Success, Account Management, or post-sales leadership in a B2B, SaaS, or marketplace environment
3+ years of experience leading quota- and KPI-driven customer-facing teams
Proven success driving retention, satisfaction, and revenue outcomes across measurable KPIs
Strong people leadership skills with experience coaching, developing, and managing performance
Comfort using data, CRM, and customer success tools to diagnose issues and drive decisions
Experience working across time zones and leading remote or offshore teams
Excellent communication skills with the ability to balance empathy and accountability
Company
Thumbtack
Thumbtack is a home services website connecting users with local service providers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$773.2MKey Investors
Qatar Investment AuthoritySequoia CapitalBaillie Gifford
2024-07-31Debt Financing· $75M
2021-06-15Series G· $275M
2019-07-22Series F· $150M
Leadership Team
Marco Zappacosta
Co-founder & CEO
Recent News
2025-12-02
Morningstar.com
2025-11-19
Company data provided by crunchbase