Goodwill of Central Illinois · 1 day ago
Street Outreach Services Coordinator- Horizon House
Indianapolis, IN
Full-time
Onsite
Mid LevelGoodwill of Central & Southern Indiana is dedicated to helping individuals and families achieve economic self-sufficiency. The Street Outreach Services Coordinator is responsible for enhancing and coordinating professional street outreach services for individuals experiencing homelessness in Indianapolis, providing leadership and supervision to outreach staff while ensuring alignment with best practices and ethical guidelines.
Retail
Responsibilities
Provide direct supervision, orientation, training, coaching, and ongoing support to street outreach team members, ensuring services are delivered consistently and in alignment with best practice models
Participate in recruitment, interviewing, hiring, onboarding, scheduling, and performance management of outreach staff, including performance evaluations and timely resolution of concerns
Partner with outreach team members to conduct professional street outreach in Indianapolis as needed to support engagement, safety, and service continuity
Ensure accurate, timely documentation of client services, assessments, outreach contacts, and outcomes in HMIS and other required systems
Complete Coordinated Entry System (CES) assessments as needed and represent the outreach team at CES case conferences in accordance with Indianapolis Continuum of Care (CoC) guidelines
Follow up on referrals and coordinate with other outreach teams and service providers to promote continuity of care and reduce service duplication
Support implementation and continuous improvement of service delivery processes to maintain high-quality, ethical, and measurable outreach and case management practices
Establish and maintain positive, productive working relationships with community partners, funders, and system stakeholders
Support PIT Count planning through the Outreach Manager and participate in PIT Count activities as assigned. Assist with program evaluation, internal compliance monitoring, and preparation for funder or system reporting as needed
Model and enforce ethical conduct, confidentiality, cultural sensitivity, and respect for client self-determination. Support staff in assessing and responding to safety concerns, crises, and potential hazards using trauma-informed, de-escalation, and problem-solving approaches
Attend and contribute to internal meetings, trainings, and community-based collaborations
Qualification
Required
Knowledge of homelessness, chronic medical and mental health conditions, substance use disorders, and evidence-based approaches to housing stability
Strong commitment to best practice models, ethical decision-making, and measurable outcomes
Demonstrated ability to supervise, coach, and support staff in a field-based, team-oriented environment
Ability to manage group dynamics, inspire teamwork, and promote professional development
Skilled in building and maintaining collaborative relationships with community partners and system stakeholders
Ability to represent the program effectively in meetings, case conferences, and cross-agency coordination
Collects, analyzes, and applies program data to inform strategies and improve services
Ability to maintain timely, accurate electronic documentation
Strong verbal, written, and interpersonal communication skills, including crisis de-escalation and mediation
Able to clearly convey expectations, procedures, and service information to staff, volunteers, and clients
Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion
Exhibits careful attention to detail and follow-through
Adheres to procedures and protocol, including maintaining confidentiality and adherence to organizational values
Uses discretion when sharing and protects private information
Proficiency with G Suite, Microsoft Office, databases, and willingness to learn agency management systems
All candidates must pass a criminal background check
Must have a valid driver's license, up-to-date auto insurance, and a good driving record
Ability to occasionally work a flexible schedule beyond normal business hours
Benefits
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement planning options with generous company % match
Eligible for the Public Student Loan Forgiveness (PSLF) program
Company
Goodwill of Central Illinois
Through the sale of donated goods at our stores, Goodwill of Central Illinois is able to fund free programs for the people of central Illinois.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase