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Little Creek Casino Resort · 2 days ago

Director of IT

Shelton, WA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Little Creek Casino Resort is seeking a Director of IT to establish technology plans and oversee operations for the IT and management information departments. The role involves ensuring compliance with regulatory controls, managing technology resources, and enhancing organizational efficiency through effective information systems.

CommunitiesGamingLeisureVideo Games

Hiring Manager

Sarah Story, THRP

Responsibilities

Ensures that Gaming Systems, Hotel Systems, Food & Beverage Systems, Golf Systems, Back of House systems, Administration systems, Call center systems and Data Center facilities are operating at optimal performance

Coordinates change management to ensure that all physical changes occurring on systems are properly managed

Oversees the integrity and stability of all levels of supported problems to ensure timely resolution throughout the organization

Maintains the service level agreements and vendor liaison

Monitors changes or advancements in technology and in the gaming industry to discover ways the Company can gain competitive advantage

Partners with management to develop plans, forecasts, and budgets for the IT and MIS departments

Implements and maintains policies and goals that support the organization's technical needs

Ensures proper functioning of the information processing system and oversees necessary upgrades

Helps business operations groups utilize information systems to improve their efficiency

Ensures computer equipment, hardware, and software are updated to meet organizational needs

Develops and maintains disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards

Working practice and knowledge of internal infrastructure, systems, and networking

Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company

Knowledgeable in handling multiple tasks under pressure and within a short time frame

Able to adapt quickly to changing situations or user needs

Interacts with other departments to determine their requirements and to understand their perceived levels of customer service

Performs related duties as assigned by CEO

Ensures company services standards are met

Qualification

IT leadership experienceGovernance frameworks knowledgeGaming Operations knowledgeProject ManagementNetwork architecture familiarityInformation Technology Infrastructure Library (ITIL)PCServer hardware knowledgeCustomer service skillsCommunication skillsInterpersonal skillsProblem solving skills

Required

Bachelor's degree and certifications in related areas of technology or in equivalent experience

5+ years of IT team leadership experience managing technology resources staff

Familiarity with network architecture, Microsoft Office 2010, Mobile Device Management, Technology

Subject matter knowledge of Gaming Operations

Ability to manage employees working in a high-pressure environment towards successful results for the property and company

Strong administrative, P/L management, technical, problem solving and negotiation skills

Experience with Governance and Information Security frameworks (PCI, NIST, SOX, Audit)

Thorough understanding of help desk and support tools

Project Management, PCI, and Help Desk Services experience

Must have excellent organizational and project management skills, detail oriented

Strong communications skills (written and verbal), comfortable speaking across all organizational levels and departments to complex technical issues to both a technical and non-technical audience

Must have excellent interpersonal and customer service skills

Strong knowledge of PC and server hardware, Windows operating systems, IBM iSeries hardware and software, networking and network hardware technologies, databases, data warehousing, and advanced data analytics

Thorough knowledge of Information Technology Infrastructure Library (ITIL) standards and how to implement and administer best practices based on these standards

Ability to establish a clear direction and lead by example

Ability to maintain a positive proactive performance-based attitude even in difficult and challenging circumstances

Position will require coordination with all casino departments, as well as frequent interactions with a myriad of outside vendors and agencies

Education: Bachelor's degree in an IT-related field (e.g., Management Information Systems, Computer Science, Computer Engineering)

Experience: At least 5 years in IT leadership, managing IT projects, and implementing enterprise systems such as Financial, Human Resources, Inventory Control, and Point of Sale systems

Industry Knowledge: Minimum of 2 years of casino gaming, hospitality, family entertainment or amusement required

Strategic Leadership: Proven success in developing IT strategies and implementing technologies that align with business goals, ensuring seamless system operations

Pre-Employment Requirement: Must successfully pass a background check