Property Meld · 1 day ago
Customer Success Manager
Rapid City, SD
Full-time
Onsite
Mid, Senior Level
$75K/yr - $107K/yr
4+ years expProperty Meld is a company focused on transforming maintenance operations through their platform. They are seeking a Customer Success Manager who will drive long-term value for customers post-onboarding, ensuring smooth transitions and maximizing software usage while owning upsell opportunities.
Information TechnologyProperty ManagementSoftware
Hiring Manager
Autumn M. Hughes
Responsibilities
Take the handoff at week 4 and guide customers through the rest of their lifecycle
Build deep partnerships and become the go-to person for maximizing software value
Expand usage by introducing new features and workflows based on customer needs
Own and close upsells by identifying needs, presenting solutions, and closing deals
Navigate challenges with calm, clarity, and a solution-focused mindset
Close the loop by sharing customer feedback with product, onboarding, and support
Stay accountable for retention, expansion, and overall account health
Qualification
Required
4 plus years in Customer Success, Account Management, or consulting in SaaS or tech
Strong communicator who can handle high-stakes conversations with confidence
Obsessed with delivering value and know how to turn insights into outcomes
Sales acumen and can own a commercial conversation from discovery to close
Can map customer pain points to solutions and turn feedback into forward motion
Thrive in a performance culture that balances results with human connection
Benefits
Medical, dental, vision: Wellmark BCBS and Beam
Life insurance: 25,000 portable policy fully covered
3 weeks PTO, frontloaded
1 week Meld Cares PTO for volunteering
Quarterly opportunities to shadow or travel to customers
Company
Property Meld
Property Meld is a property management maintenance solution that streamlines and automates the maintenance process.
51-200 employees
H1B Sponsorship
Property Meld has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$20.73MKey Investors
Frontier GrowthBadlands Capital
2023-01-25Series B· $15M
2022-06-01Series A· $3.7M
2022-06-01Debt Financing
Leadership Team
Ray Hespen
CEO & Co-founder
David Kingman
CTO
Recent News
2025-04-08
Company data provided by crunchbase