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SSA Group · 1 day ago

Retail - Warehouse Manager

San Antonio, TX

Full-time

Onsite

Mid Level

3+ years exp

SSA Group has been a partner to cultural attractions for over 50 years, focusing on the hospitality experience. The Retail Warehouse Manager will oversee warehouse operations, manage inventory, and ensure efficiency while supporting the retail management team in maximizing sales and guest satisfaction.

HospitalityRetailTicketing

Responsibilities

Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations

Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions

Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits

Fulfill guest's needs quickly and efficiently

Support Retail Management team and lead warehousing plan to assure easy access and accountability of merchandise

Continuously monitor and provide feedback to Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager regarding stock levels

Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws

Maintain a clean, safe and organized work environment

Uphold and demonstrate a complete understanding of company policies and procedures

Support the operation in merchandising product to maximize sales

Increase sales by promotional items or suggestive selling while on floor or covering breaks

Proactively bring sales opportunities to the above team, analyzing product sales as necessary

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client

Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff

Manage all warehouse functions and operations of the warehouse for the Retail Department

Oversee quality, product levels, and inventory of product

Receive and process deliveries of merchandise

Ensure that all merchandise is properly priced and labeled in a timely manner

Provide proper care when handling and transporting merchandise

Assist in the maintenance and repairs of the warehouse facility and equipment as necessary

Ability to accurately process information / merchandise through a POS system

Manage Accounts Payable software for initializing processing of invoices

Promote an inclusive & supportive approach at the Unit

Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back

Perform other tasks as deemed necessary

Qualification

Warehouse managementInventory managementLeadership skillsPOS system knowledgeCommunication skillsTeam buildingProblem solvingOrganizational skillsFlexibility

Required

Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager and HQ personnel as necessary

Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships

Exceptional problem solving/decision making skills combined with the ability to be organized

Demonstrates organizational and planning skills

Demonstrates the ability to remain flexible in a fast-paced environment

Computer and/or inventory system knowledge

Physical ability to stand and walk for extended periods and to move and handle boxes (35lbs – 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above

Ability to work varied hours/days, including nights, weekends and holidays, as needed

Driving company vehicle and/or golf cart within the scope of employment requires a valid driver's license and is subject to a DMV check

Two years retail experience minimum, with Three to Five years warehouse experience

All education backgrounds accepted, must be 18 years or older

Benefits

Paid Time Off plan: up to 144 hours based on tenure.

Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.

Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.

Up to 40 hours Paid Bereavement.

On-Demand Pay Program: Get access to a portion of earned wages before payday.

Meal Plan & Employee Discounts where applicable

Tuition Discount through Partnership College

Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.

Paid sick leave is provided in accordance with applicable state and local laws.