Motorola Solutions · 2 weeks ago
Coordinator III Customer Order Operations
United States
Full-time
Remote
Mid Level
$48K/yr - $54K/yr
3+ years expMotorola Solutions is a global community focused on ensuring safety through critical communications and technology. The Coordinator III Customer Order Operations is responsible for managing the accurate and timely processing of complex customer orders, coordinating with various departments to ensure efficient order fulfillment and high levels of customer satisfaction.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Manage the end-to-end processing of customer sales orders, including order entry, validation, and tracking, ensuring accuracy and adherence to company policies and procedures
Act as a primary point of contact for customer inquiries regarding order status, product availability, and delivery schedules, providing timely and professional responses
Collaborate closely with Sales, Logistics, Production, and Finance teams to resolve order-related issues, discrepancies, and special requests
Monitor order backlogs and proactively communicate potential delays or changes to customers and relevant internal stakeholders
Generate and analyze reports on order volume, fulfillment rates, and customer service metrics to identify trends and areas for improvement
Assist in the development and documentation of order processing procedures and best practices to enhance operational efficiency
Participate in cross-functional projects aimed at improving customer order experience and supply chain effectiveness
Handle order escalations and work towards swift resolutions, ensuring minimal disruption to customer operations
Ensure compliance with all relevant international trade regulations and company policies related to order fulfillment and shipping
Qualification
Required
Bachelor's degree in Business Administration, Supply Chain Management, or a related field
3-5 years of experience in customer order operations, order management, or a similar role within a fast-paced environment
Proficiency with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle) and Customer Relationship Management (CRM) software
Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions
Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely
Demonstrated ability to manage multiple priorities, work effectively under pressure, and meet tight deadlines
High level of attention to detail and accuracy in order processing and data entry
Proven problem-solving abilities and a proactive approach to issue resolution
Ability to work independently as well as collaboratively within a team environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
2+ years of experience in an office environment, customer operations, or services administration
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
Company data provided by crunchbase