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Elevate · 3 days ago

US Lead Engagement Manager

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $155K/yr

Elevate is a law company providing software and services for the intersection of business and law. The US Lead Engagement Manager focuses on understanding customer needs, managing the deployment of talent, and developing long-term customer relationships to ensure optimal resourcing solutions.

ConsultingLegalLegal TechSaaS

Hiring Manager

Rheana L.

Responsibilities

Be responsible for the management and deployment of our ElevateFlex Talent onto interim and permanent engagements based on skills, experience, and availability

Work closely with the Talent Team to deploy new joiners, while balancing the redeployment of the existing team to increase recruitment levels and maximize utilization

Lead on Talent sourcing and shortlisting and briefing them on roles and opportunities, as required

Interview all candidates you end up submitting to customer

Effectively develop and continuously build relationships with all major stakeholders

Maintain ongoing direct contact with customers to understand their resourcing requirements, budgets, any challenges and discuss how ElevateFlex can provide them with optimal resourcing solutions

Conduct regular feedback sessions with relevant contacts, ensuring appropriate action is taken as and when required

Negotiate rates and terms with all customers to ensure margins are met, and forge long-standing relationships, often proposing creative and bespoke solutions

Maintain ongoing relationships with Talent on engagement and Customers through regular contact and customer Insights program

Ensure all new customers and new engagements follow ElevateFlex process, and all necessary paperwork has been completed before we engage in work, e.g., engagement forms and new customer/matter process has been followed

Maintain applicant tracking system with accurate information, including vacancy and placement lists and other ongoing activity

Attend internal meetings and provide regular reporting on the resourcing function

Work alongside Elevate’s Legal Team and Sales when negotiating contracts with new customers

Work closely with the Sales function to ensure the potential new customer/engagement pipeline interfaces with resource and deployment function and to identify opportunities

Qualification

Engagement ManagementRelationship ManagementNegotiation SkillsRecruitment ExperienceMicrosoft OfficeApplicant Tracking SystemCommunication SkillsTeam PlayerTime ManagementSelf-Starter

Required

Experience as an Engagement Manager (or equivalent) in the legal industry, ideally interim (but not essential) gained in a recruitment agency, on-site, or in-house recruitment or HR function

A proven track record of working successfully within a target-driven environment (individual and team targets) and demonstrated ability to be a real and flexible team player

A work ethic that is underpinned by forming close, trusted relationships with customers, Talent, and colleagues based on integrity and doing the right thing

A true team player with an approachable, down-to-earth, and resilient personality with strong communication, negotiation, and influencing skills

A self-confident, proactive, and organized self-starter with high energy and motivation

Able to manage expectations and possess strong negotiation skills

Ability to work cross-functionally with the knowledge and gravitas to influence, engage, and negotiate

Strong time management skills with the ability to manage multiple projects at one time

An ability to work in a busy environment with conflicting demands and can work effectively under pressure to meet challenging deadlines

Proven ability to operate autonomously coupled with sound judgement on when to escalate, seek advice, and/or advise management of issues or developments

Experience with Microsoft Outlook, Word, Excel, and PowerPoint

Applicant tracking system (Bullhorn preferred), recruitment or CRM database familiarity

Bachelor's degree required