The Hip Society & The Knee Society · 1 day ago
Coordinator, Membership Experience and Special Projects
Schaumburg, IL
Full-time
Hybrid
Mid Level
3+ years expThe Hip Society and The Knee Society are seeking a Coordinator for Membership Experience and Special Projects. This role is crucial in enhancing member experiences and involves administrative support, managing membership records, and coordinating various projects and committees.
Health CareMedicalNon ProfitWellness
Hiring Manager
Olga Foley, CAE
Responsibilities
Contribute to the Societies’ missions and visions through superb administrative support and smooth and seamless operations
Provide administrative support to The Hip Society and The Knee Society and other related groups as directed
Provide progress reports and assist with surveys and evaluations
Support team members and leadership with committee and board call scheduling, agenda development, accurate preparation, review and distribution of agenda materials, board meeting minutes and tracking/completion of action items
Effectively and professionally communicate with the Societies’ members and non-members via phone, email, and in person
Respond to all inquiries in a timely manner and with the utmost professionalism, courtesy, and competence
Assist with financial recordkeeping, processing of invoices and payments, and collection of appropriate forms
Coordinate registration for various courses and events throughout the year, including registration set-up and interim reporting
Coordinate packing, unpacking, and shipping of any supplies, signage, etc. from the office to meeting sites
Maintain meeting records, such as registrations, speakers, evaluation data, and meeting history data
Produce, review, and reconcile final reports, as directed
Ensure all assigned administrative deliverables are completed accurately, reviewed thoroughly prior to submission, and delivered on time without the need for repeated reminders or rework
Serve as a member ambassador: courteous, professional, competent, and friendly
Create and maintain accurate and current membership records, initiate dues invoicing; monitor payments and provide timely and consistent follow up
Support candidate members by providing timely, accurate and complete responses
Collate new member applications and provide reports to the Membership Committees
Assist Membership Committees by scheduling their calls, providing requested data and information, participating in calls, and following through on action items
Update and maintain Membership Policies and Procedures annually
Update and maintain various historical data charts and spreadsheets
Ensure all member-facing communications and records reflect the highest standards of accuracy, professionalism, and consistency
Support the Societies’ online educational platform under the supervision of Director of Meetings and Education. Maintain existing and upload new content. Monitor user registrations and respond to user inquiries. Provide reports and metrics as requested
Works with the REAL Mentorship Committee and the Travelling Fellowships Committee and assist with communications, scheduling, collection and dissemination of information, travel planning, expense monitoring, and on-time completion of deliverables within established budgets and deadlines
Support the Research Committees by setting up abstract collection mechanisms, monitoring deadlines, providing follow-up, tracking, collecting, and disseminating various information and reports
Independently manage timelines, deadlines, and task priorities across multiple committees, proactively identifying and addressing potential delays or issues
Qualification
Required
Undergraduate degree or equivalent work experience
Proficient in Microsoft Office Suite. Comfortable with a variety of online platforms and tools
Excellent member service mentality and delivery; exceptional written and verbal communication skills; strong organizational and interpersonal skills; demonstrated ability to independently manage multiple priorities, meet deadlines consistently, and deliver accurate, polished work products. Ability to think proactively and creatively
Demonstrated ability to self-review work for accuracy, completeness, and clarity prior to submission
Ability to learn quickly
Ability to track and meet deadlines on multiple projects simultaneously
Must possess above average organizational skills, excel in a fast-paced, team-oriented environment. Cooperative, supportive, and 'can do' attitude, and personal flexibility is crucial to success. This person must have integrity, confidence, and credibility with leaders, members, vendors, and staff
Preferred
Bachelor's degree
Minimum 3 years of executive administrative experience; association experience a plus
Experience with Association Management Software (AMS), online marketing platforms (eg: Constant Contact or Mail Chimp or similar), website maintenance, social media platforms, Adobe Acrobat, and Learning Management Systems (LMS)
Company
The Hip Society & The Knee Society
#CCJR #ThisIsCCJR #currentconcepts #JAMM #ContemporaryApproaches #Fellowship #Education #Arthroplasty #AdultReconstruction #hip #knee #CME #MedEd
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase