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Guardian Life · 3 days ago

Technical Lead, Service Center Technology

Holmdel, NJ

Full-time

Hybrid

Senior Level, Lead/Staff

$119K/yr - $195K/yr

9+ years exp

Guardian Life is seeking a Technical Lead for Service Technology to guide engineers in building secure, scalable, and high-performing solutions. This role involves leading agile squads, defining coding standards, and mentoring engineers while focusing on customer service technology platforms such as IVR and virtual assistants.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

U.S. Citizen Only

Responsibilities

Lead the design, development, and technical delivery for one or more agile squads

Define and enforce coding standards, best practices, application support, and test automation strategies

Manage all team-level dependencies in partnership with the Product Owner

Continuously look for opportunities to optimize the team

Collaborate with Product and COEs, Data, AI, Architecture, and QA teams to ensure technical alignment

Conduct design and code reviews to maintain quality, scalability, support, and security

Mentor engineers, fostering skill development, technical depth, and professional growth across the team

Troubleshoot complex issues and implement long-term, sustainable solutions

Drive adoption of SDLC practices, CI/CD, and cloud-native solutions

Contribute to technical roadmaps, influencing architecture and modernization decisions

Write and deploy code or configuration to support the product teams

Qualification

Customer service technologyCloud-based environmentsTechnical leadershipAIDataAPIsMicroservicesAgile methodologiesMentoring engineersCollaboration skills