Bank OZK · 1 day ago
Associate, ServiceNow Administrator
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expBank OZK is a nationally recognized leader in financial services, dedicated to providing exceptional service and innovative technologies. The Associate, ServiceNow Administrator will be responsible for the administration, configuration, and maintenance of the ServiceNow platform to support the organization's technology and operational needs.
BankingFinanceFinancial Services
Responsibilities
Administers and maintains the ServiceNow platform, including user access, roles, groups, and permissions
Configures and manages ServiceNow modules such as Incident, Problem, Change, Request, and Knowledge
Monitors system performance and troubleshoots issues to ensure platform stability and reliability
Implements updates and patches and coordinates with stakeholders during version upgrades
Creates and maintains documentation for configurations, workflows, and procedures
Provides technical support and training to end users and stakeholders
Collaborates with developers and leadership to implement new features and enhancements
Ensures compliance with internal policies and standards through platform governance
Qualification
Required
Bachelor's degree in computer science or related field, or commensurate work experience, required
2+ years of work experience in ServiceNow platform administration
General knowledge of user and group management, access control, and platform configuration practices
General knowledge of ServiceNow architecture and ITSM, ITOM, and/or ITAM modules for platform administration
General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework
Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and recommend preventative measures
Ability to work under general supervision
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment
Ability to demonstrate excellent and effective customer service skills
Ability to maintain confidentiality
Ability to work effectively and demonstrate flexibility in a continually changing environment
Ability to demonstrate attention to detail
Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders
Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel
Preferred
Professional certification or training in ITILv4, ServiceNow CSA, or Certified Implementation Specialist, preferred
Benefits
Generous PTO
401(k) matching
Health, dental, vision (and pet!) insurance
Special perks and discounts
Company
Bank OZK
Bank OZK provides banking services including savings account, loans, debit, and agricultural lending.
1001-5000 employees
H1B Sponsorship
Bank OZK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (13)
2023 (10)
2022 (21)
2021 (14)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-07-17IPO
Leadership Team
Eric Munson
Senior Vice President, government and institutional banking
Recent News
2026-01-07
2025-12-26
Company data provided by crunchbase