Zolman Restoration ยท 1 week ago
Claims Administrator
Walled Lake, MI
Full-time
Onsite
New Grad, Entry LevelZolman Restoration is seeking a Claims Administrator to join their team. The role involves managing claims processes, maintaining accurate documentation, and ensuring effective communication with team members and customers.
Facilities Support ServicesService Industry
Responsibilities
Set up all leads in DASH and ensure accurate job creation in Vista
Perform weekly file reviews for structure and residential claims
Conduct weekly pulse meetings with team members to review file status, outstanding needs, and compliance items
Monitor all DASH and program requirements to ensure timely completion by team members
Follow established processes while managing the prioritization and order of daily tasks
Follow up daily on job status requests and outstanding documentation
Maintain all digital documentation with accuracy, organization, and consistency
Answer most incoming phone calls throughout the business day and route them appropriately
Communicate effectively with team members who have varying levels of independence and support needs
Attend estimating team meetings and provide clear summary notes to all applicable team members
Serve as a professional and welcoming first point of contact for visitors and customers
Coordinate meetings and lunches as requested
Request new vendor setups as needed
Collect and upload vendor compliance documents (W-9, Insurance, ACH setup) into Vista
Track outstanding items and follow up until complete
Maintain general office organization and cleanliness
Answer incoming calls and greet all visitors professionally
Perform various other duties as assigned
Qualification
Required
Highly organized, structured, and able to manage large volumes of information
Strong communication skills with the ability to adapt style to different personalities
Team-oriented with the ability to work well alongside both highly independent and highly supported individuals
Quick learner who can retain information and processes efficiently
Comfortable following established workflows while independently determining task prioritization
Strong attention to detail and commitment to accuracy
Professional, reliable, and able to maintain composure in a fast-paced environment
Company
Zolman Restoration
Zolman Restoration is a full-service restoration company committed to helping clients recover from wind, water & fire damages.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Katkowsky
President & Chief Operating Officer
Company data provided by crunchbase