Effortless Office · 2 weeks ago
IT Tech Support - Tier 1 Analyst (Hybrid)
Victorville, CA
Full-time
Hybrid
Entry Level
$19/hr - $22/hr
1+ years expEffortless Office is a Hybrid Managed Services Provider focused on delivering world-class customer experience through IT solutions. The Tier 1 Support Analyst serves as the first point of contact for clients, providing troubleshooting support across various technical areas and ensuring quality assistance for end users.
Cloud ComputingEducationInformation Technology
Responsibilities
Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals
Assist with basic software installations, updates, and patches
Support client onboardings by creating new user accounts and spin up their VMs
Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly
Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference
Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips
Qualification
Required
High School diploma or equivalent (Degree preferred)
1-2 Years of IT, Help Desk and/or MSP experience
Required Certifications: O365 Fundamentals and Azure Fundamentals
Excellent inter-personal skills; as good with people as you are with computers
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with basic networking including wireless, wired, security and basic design
Experience with Office 365 administration, Azure AD, and VMWare
Preferred
VMware Certified Associate (VCA)
CompTIA A+
Benefits
Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support
Company
Effortless Office
Effortless Office is a Hybrid Managed Services Provider that delivers and fully supports secure cloud products and services giving customers a single solution provider for entire IT environments.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Benjamin Gayheart
Founder
Leif Cederblom
Chief Experience Officer
Company data provided by crunchbase