Waters Corporation · 1 day ago
Principal Analyst (SAP) – Customer Service/Service Management
Milford, MA
Full-time
Onsite
Lead/Staff
8+ years expWaters Corporation is a global leader in analytical instruments and software, and they are seeking a strategic and technically adept Principal Analyst (SAP) to lead the design and optimization of SAP S/4HANA Customer Service processes. This role involves partnering with business leaders and IT teams to define architecture strategies for seamless integration and scalability during M&A transitions.
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Responsibilities
Define end-to-end process for Customer Service aligned with business objectives
Provide technical leadership during fit-gap analysis, system testing, and cutover planning
Ensure integration with SAP modules (FI/CO, MM, PP) and external systems
Develop strategies for data migration, master data harmonization, and process alignment
Guarantee scalability, security, and performance of integrated solutions
Design and validate integration of touchpoints between core ERP and boundary systems
Support configuration and data flow mapping across systems
Collaborate with data governance teams to ensure data quality and compliance
Partner with business process owners and IT leads to gathering requirements and validating solutions
Define cutover strategies, including ramp-down, cutover window, and ramp-up plans
Facilitate technical workshops and design reviews with stakeholders
Qualification
Required
8+ years of experience in SAP Customer Service (CS) solution design and implementation
Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition
Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications
Integration experience with FI/CO, MM, and PP
Bachelor's degree in computer science, Information Systems, or related field
Preferred
Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns
Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus
Company
Waters Corporation
Waters Corporation creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography.
5001-10000 employees
H1B Sponsorship
Waters Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (30)
2023 (26)
2022 (13)
2021 (23)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
IDA Ireland
2022-10-07Grant· $6M
1995-11-24IPO
1994-08-01Private Equity
Leadership Team
Udit Batra
President and Chief Executive Officer
Recent News
2025-12-24
2025-12-11
Company data provided by crunchbase