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American Arbitration Association · 1 day ago

Case Administrator, NYSI

Voorhees, NJ

Full-time

Hybrid

Entry, Mid Level

$53K/yr - $56K/yr

2+ years exp

The American Arbitration Association is the leading provider of arbitration and mediation dispute resolution services. The Case Administrator provides administrative support on arbitration cases and performs data entry tasks in accordance with the rules and regulations of the AAA and the NYS Department of Financial Services.

Association

Comp. & Benefits

Responsibilities

Reviews case-related documents received from internal and external parties; uploads documents into system, enters data, records, logs, reports, and sends correspondence; Ensures correct identification and categorization of documents, entry of data, logs, reports and correspondence

Provides information regarding procedural, billing and case status questions; reviews stipulations, court orders, insurance policies, and other legal documents; disseminates correspondence, and updates case status and schedules hearings

Initiates and maintains an efficient flow of information; processes arbitrator dispositions and adjournment requests; manages arbitrator's calendar; responds to inquiries related to arbitration cases; monitors and follows up to ensure cases are submitted; arranges phone conferences to ensure timely transmittal of case related correspondence

Determines and assigns medical professionals per request of arbitrator to review independent medical exams provided by parties

Articulates and demonstrates advanced knowledge of arbitration sections of NYS Regulation 68 and NYS Regulation 35D related to NYSI Division's operations and tasks specific to their role and departments; Appropriately addresses inquiries from parties; elevates complex inquiries as needed; Demonstrates advanced knowledge of NYS insurance forms and/or related documents related to NYS Regulation 68 and/or NYS Regulation 35D and NYSI procedures

Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices

Completes assigned tasks in online case management system, which includes capturing settlement agreements, inputting billing and check requests, reviewing case financials, reviewing and sending awards, processing withdrawals, processing telephonic requests, reviewing messages, processing technical corrections, abeyance requests, and answering party and arbitrator inquiries

Establishes a professional rapport with the user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries in a timely manner; anticipates, troubleshoots and resolves problems by weighing the importance of facts and issues in a manner that fosters resolution and efficient management of cases; ensures that unresolved and complex issues are escalated to the appropriate supervisor

Demonstrates regular, reliable, and predictable job attendance

Attends on-site and in-person meetings and training sessions

Qualification

Case administrationLegal terminologyMicrosoft ExcelMicrosoft WordCustomer serviceProblem-solvingOrganizational skillsJudgmentDiscretionAttention to detailAdaptabilityCommunication skills