Apply on Employer Site

Knight Law Group, LLP · 1 day ago

IT Director

Los Angeles, CA, US

Full-time

Onsite

Director/Executive

$180K/yr - $200K/yr

10+ years exp

Knight Law Group is hiring a Director, IT and Infrastructure to own the firm’s technology stack end-to-end. This role involves leading a small team, managing Salesforce, cloud infrastructure, and ensuring information security while providing high-quality support across the firm.

Law EnforcementLegal

Responsibilities

Set and execute the IT roadmap with clear priorities, timelines, and measurable outcomes

Establish a 'white glove' support model that is fast, consistent, and respected across the firm

Build a team culture of ownership, documentation, and continuous improvement across a lean team

Serve as the accountable owner for Salesforce across the firm: data model, permissions, automations, integrations, uptime, and user experience

Partner with business stakeholders to translate needs into scalable Salesforce solutions (workflows, approvals, intake, case-related processes, reporting)

Oversee admin work and personally jump in when needed: troubleshooting, configuration, Flow automation, validation rules, permissions, sandbox/CI/CD management

Support or contribute to light development and technical work as required (e.g., Apex/LWC assistance, integration troubleshooting, vendor management, code review support)

Own Microsoft Azure environment(s): identity, networking, compute/storage, monitoring, backup/DR, and cost management

Ensure core systems are reliable and secure (Microsoft 365, endpoints, networks, conferencing, printers, line-of-business apps)

Implement operational standards: patching, endpoint management, asset inventory, provisioning/deprovisioning, and lifecycle management

Implement and maintain security best practices: MFA, least privilege, conditional access, endpoint protection, WAF/DNS protections, secure backups, and logging/monitoring

Maintain incident response readiness: playbooks, escalation paths, tabletop exercises, and post-incident remediation

Support privacy and compliance needs (including CCPA) through controls, training, and documentation

Lead and develop a Desktop Support Rep and a Salesforce Administrator

Set clear SLAs, escalation paths, and a support operating cadence (triage, prioritization, root-cause fixes, postmortems)

Coach the team to reduce repeat issues through automation, documentation, and smart tooling

Manage vendors and contracts with a bias toward performance, accountability, and security

Own procurement decisions, renewals, and the IT budget with transparent justification and ROI

Support is predictable and fast: clear SLAs, fewer repeat issues, better stakeholder confidence

Salesforce is stable, trusted, and improving monthly: cleaner data, stronger reporting, smarter automation, fewer 'workarounds.'

Azure environment is secure, monitored, and cost-aware with tested backups and recovery procedures

Security posture is tightened without slowing the business: access controls, logging, training, and incident readiness

Qualification

Salesforce AdministrationMicrosoft AzureInformation SecurityVendor ManagementTeam LeadershipCommunication SkillsProblem Solving

Required

10+ years in IT with progressively increasing ownership across infrastructure, applications, and security

Strong Salesforce Administration experience (required): permissions, profiles/roles, data model, reporting/dashboards, Flow automation, troubleshooting, release management

Hands-on capability to support Salesforce beyond admin basics (integration, troubleshooting, advanced automation, and comfort around development concepts; Apex/LWC experience is a plus)

Strong Microsoft Azure experience: identity, networking, compute/storage, monitoring, and security controls

Solid security fundamentals and real-world implementation experience (framework familiarity like CIS/NIST is helpful, but execution matters more)

Ability to lead with clarity, urgency, and calm; strong communication with both technical and non-technical teams