Garner Health, LLC · 2 days ago
Bilingual Customer Service Representative (English/Spanish)
United States
Full-time
Remote
Entry Level
$22/hr - $22.50/hr
2+ years expGarner Health, LLC is a fast-growing company focused on reshaping the healthcare economy through innovative approaches to doctor performance evaluation. They are seeking a dedicated Associate to provide exceptional member support and help navigate healthcare benefits, ensuring members access high-quality care at the lowest possible cost.
Hospital & Health Care
Responsibilities
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Help steer members to find the best care available to them
Handle complex and sensitive conversations with professionalism, empathy, and patience
Deescalate members who are experiencing friction with their benefit
Work with other departments to address cross-departmental issues
Identify and escalate feedback from member interactions to internal teams
Stay up to date on evolving procedures
Protect member privacy and maintain compliance with HIPAA and data security protocols
Qualification
Required
Minimum 2 years of call center/customer service experience
Fluency in English and Spanish
Clear and confident verbal and written communication skills
Meticulous attention to detail
A proactive and curious problem-solving mindset
An openness to feedback and a commitment to doing better every day
Technical proficiency with customer service platforms, such as Zendesk
A desire to work in a rapidly evolving startup environment and can adapt quickly to change
Passion for Garner's mission to transform the healthcare economy
Preferred
Healthcare experience preferred
Benefits
Equity incentive
Competitive benefits plans
Company
Garner Health, LLC
Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase