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SunMED Medical Solutions · 1 week ago

DME Customer Service Representative

Golden, CO

Full-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

SunMED Medical is looking for a customer service-oriented individual to join our team as a full-time customer service representative. The role involves utilizing an order processing system, managing orders, and providing excellent customer service to patients and referral sources.

Financial ServicesHealth CareManufacturing

Hiring Manager

SunMED Medical Solutions

Responsibilities

Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing

Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines

Share your knowledge of DME products with customers

Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order

Provide excellent customer service to patients, referral sources as well as our business partners

Communicating effectively with patients, therapists and other health care professionals

Maintain a relationship with referral sources

Create purchase orders and send to manufacturers via fax/email/or manufacturer websites

Hours of work will be 9AM-5PM MST upon successful completion of training

Qualification

Customer service experienceBrightreeMedical terminologyComputer skillsMultitaskingProblem-solving skillsTime managementAttention to detailAdaptability

Required

Previous customer service experience, telephonic or face-to-face

Comfortable with discussing insurance coverage and financial responsibility with patients

Able to work in a fast paced environment with strong attention to detail is essential

Strong sense of urgency and problem-solving skills

Ability to multitask in a fast paced environment

Adaptability to new processes and technology

Excellent time management skills, organization, and with strong attention to detail

Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel

The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel