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Fiserv · 1 day ago

Fraud & Dispute Associate

Omaha, NE

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

0+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Fraud & Dispute Associate will support clients' card portfolio chargeback programs by investigating claims and ensuring customer satisfaction.

Financial ServicesFinTechInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud

Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines

Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders

Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information

Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input

Qualification

Regulation E knowledgeRegulation Z knowledgeVisa regulations knowledgeMastercard regulations knowledgeElectronic funds transferMicrosoft 365 proficiencyComputer skillsProblem-solving skillsDecision-making skills