Member Support Specialist I jobs in United States
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Tinker Federal Credit Union · 2 weeks ago

Member Support Specialist I

positionOklahoma City, Northwest - Member Service Center, 4626 NW 39th St, Oklahoma City, Oklahoma, United States of America
timeFull-time
remoteHybrid
seniorityEntry Level
money$21.36/hr - $21.36/hr
date2+ years exp

Tinker Federal Credit Union is one of the nation's leading credit unions, and they are seeking a Member Support Specialist I to join their Member Service Center. In this role, you will be the first point of contact for members, assisting with a wide range of financial needs through phone and digital channels while promoting self-service options.

BankingFinanceFinancial ServicesLendingNon Profit
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Comp. & Benefits

Responsibilities

Assist members via phone and digital channels with non-cash transactions and account support
Provide accurate information about TFCU products and services
Guide members through digital banking tools and promote self-service options
Collaborate with supervisors to resolve complex or unique member issues

Qualification

Call center experienceBilingual English/SpanishDigital tools proficiencyCommunication skillsProblem-solving skillsBasic math skillsCustomer service passionRegulationsCritical thinking

Required

High school diploma or equivalent required
At least 2 years of related experience
Incumbent Bonding REQUIRED by TFCU's chosen authority
Complete communications and regulations training
A passion for providing courteous, professional service in a call center environment
Strong communication and problem-solving skills
Critical thinking and the ability to resolve account issues independently
Comfort with digital tools, Microsoft Office, and basic office equipment
Basic math skills and knowledge of federal/state financial regulations
Ability to use a TDD (telephone device for the hearing-impaired)

Preferred

Credit union or banking call center experience preferred
Bilingual English/Spanish candidates are strongly encouraged to apply!

Benefits

Competitive pay
Robust benefits package
Professional development and growth through training and continued education

Company

Tinker Federal Credit Union

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Tinker Federal Credit Union is a credit union that offers lending, banking, and financial services.
dateFounded in 1946
location
Oklahoma City, Oklahoma, USA
people-size501-1000 employees
web-link
https://www.tinkerfcu.org

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-09-27Grant

Leadership Team

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Nancy Ward
Executive Vice President, Chief Administrative Officer
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Cindy Jamison, SHRM-SCP
EVP, Chief People Officer
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Recent News

The Journal Record
OKC Black Chamber of Commerce to host free finance workshops
2025-11-28
The Journal Record
Tinker Federal Credit Union offers financial relief during government shutdown
2025-11-05
The Journal Record
Brothers Osborne headline CU in the Park at Scissortail
2025-08-17
Company data provided by crunchbase