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U.S. Bank · 1 day ago

Issue Management Coordinator & Project Lead - Payment Services Risk & Compliance

Charlotte, NC

Full-time

Hybrid

Senior Level

$94K/yr - $111K/yr

6+ years exp

U.S. Bank is on a journey to help customers make better financial decisions. They are seeking an Issue Management Coordinator & Project Lead to safeguard operations and drive risk excellence within the Payment Services Chief Risk Office.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Facilitate complex second and third line-of defense issues from end to end including corresponding validations ensuring timely and appropriate resolution within ORM policy/process requirements

Ensure corrective actions are effective, compliant and audit-ready while also supporting operational resilience and regulatory adherence

Conduct analysis of issue trends and develop PowerPoint presentations to convey insights to senior leaders

Lead special projects to support the drive for continuous improvement of the issue management program

Collaborate with business leaders, business SME's, Control, Compliance, Operations Risk, Legal and other partners to document Issues and the corresponding risk mitigation plans

Effectively lead Issue calls with internal and external stakeholders with a focus on outcomes

Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with issue management policy

Document progress throughout the issue management process including a detailed memo to support issue closure

Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls

Craft cohesive documentation to support extension timelines and issue completion summaries

Organize, track and conduct follow-up responsibilities in a fast-paced environment with minimal management involvement

Qualification

Risk managementCompliance testingInternal auditIssue management frameworksEGRC toolsMicrosoft OfficeAnalytical skillsCommunication skillsOrganizational skillsCritical thinking