Patient Svcs Representative II-Breast Cancer Center jobs in United States
info-icon
This job has closed.
company-logo

UPMC · 1 week ago

Patient Svcs Representative II-Breast Cancer Center

positionHarrisburg, PA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

UPMC is hiring a Full-Time Patient Service Representative II to support the office in Harrisburg. The role involves coordinating front office staff, obtaining and verifying patient information, and providing exceptional customer service in a fast-paced medical environment.

BiotechnologyHealth CareHospitalMedical
check
H1B Sponsor Likelynote

Responsibilities

Coordinates front office staff in performance of daily functions
Provides training to new staff, and acts as a lead resource
Conducts periodic update meetings with front office staff
Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager
Attends customer relations training, when appropriate
Obtains and verifies demographic, financial and guarantor information
Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days
Verifies patient insurance coverage with proper identification
Obtains and validates patient guardianship and ensures appropriate documentation
Provides for patient confidentiality and privacy at all times
Answers the telephone promptly, with a clear focus on customer service
Returns phone calls to patients as directed by providers-documents in patient record
Takes message from the patient for the providers
Transfers calls regarding medical concerns to appropriate clinical personnel
Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability
Process co-payments and payment of services, according to office procedure and reconciles account balances
Review and correct financial system error reports on a daily basis and as needed
Generates & send letters to patients as directed by the providers
Faxes documentation to requested parties
Completes patient checkout and schedules follow-up appointment
Works with patient to resolve problems
If unable to resolve the problem, directs the patient to the Manager
Observes and facilitates patient throughput and notifies appropriate chain of command
Performs other duties as assigned

Qualification

Medical office experienceMicrosoft OfficeCustomer service skillsElectronic Medical Record (EMR)Insurance verification knowledgeOrganizational skillsCommunication skillsAttention to detailTeam leadership experience

Required

High School graduate or equivalent
Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility
Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required
Accuracy and attention to detail are extremely important
Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment
Previous office experience; medical office experience will be given priority
Must have Microsoft Office experience and exceptional customer service skills
Flexibility to thrive in a department that is undergoing changes
A dedication to serving the sensitive population under our care is crucial
This position will require 25% travel to another office to provide coverage

Preferred

Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems
Knowledge of Medicaid, Medicare and private insurances plans
Knowledge of insurance verification systems
Previous team leader or supervisory experience

Benefits

Excellent benefits
On-site parking
A pleasant work environment
A friendly team

Company

UPMC

twittertwittertwitter
Glassdoor3.3
company-logo
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
dateFounded in 1893
location
Pittsburgh, Pennsylvania, USA
people-size10001+ employees
web-link
https://www.upmc.com/

H1B Sponsorship

UPMC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)

Funding

Current Stage
Late Stage
Total Funding
$0.46M
Key Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M

Leadership Team

leader-logo
Leslie Davis
President and CEO
linkedin
leader-logo
Frederick M. Hargett
Chief Financial Officer
linkedin

Recent News

Medical Xpress - latest medical and health news stories
Study finds early withdrawal of care may limit recovery in severe brain injury
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
UPMC Magee-Womens expands services to Washington hospital as part of $300M investment
2026-01-07
Business Feed
UPMC boosts Q3 operating revenue 13% to $25 billion
2025-11-28
Company data provided by crunchbase