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Polytek Development Corp · 1 day ago

Technical Support, Product Specialist: Epoxy

United States

Full-time

Onsite

Mid Level

3+ years exp

Polytek Development Corp. is a leading manufacturer of mold making and casting materials, currently seeking a Technical Support, Product Specialist for their Epoxy product line. This role involves providing technical support, conducting demonstrations, and collaborating with the sales team to identify opportunities and maintain customer relationships.

Manufacturing

Responsibilities

Recommend solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers

Discuss the potential sales opportunities with sales team

Support new Technology projects, collect data, customer evaluation support, etc

Participant in lab work for customer complaint/new test method design/new formulations

Maintain contact with prospects, customers, and partners

Discuss current and new-release product features and uses

Provide ongoing technical support and case management daily through phone, email, and other forms of communication to customers

Work with Business Development Manager, Product Manager, Marketing, and Sales Team to develop customer strategies

Maintain accurate records in the quality management and customer relationship management tools (CRM)

Identify training opportunities and assume ownership for self-development and training of others

Lead technical presentations presented to customers in support of sales

Conduct hands-on demonstrations and educate the market on product offering

Prepare documentation and maintain knowledge database of technical tips and technical resolution outcomes (CRM)

Attend industry events, gain membership into industry associations, and manage interactions with partners and customers

Be exposed to different technologies and accessory applications. (Epoxy, Polyurethane, Polyurea, Silicone, & Latex)

This position requires up to 50% travel

Frequently travel is outside the local area and overnight

Strategic travel: Customer Trials, Product Support, Demonstrations, Industry Events/Tradeshows

Focus on Marine (eventually target other Epoxy markets as we capture success with the Marine market)

Perform other duties as assigned

Qualification

Epoxy ChemistryComposite part manufacturingTechnical supportMicrosoft Office SuiteAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skillsTime management skills