Nebraska Methodist Health System ยท 1 day ago
Information Desk Associate
Omaha, NE
Full-time
Onsite
New Grad, Entry LevelNebraska Methodist Health System is committed to providing exceptional care to the communities they serve. The Information Desk Associate is responsible for greeting patients and visitors in the Emergency Department, providing direction and assistance, and coordinating with staff to ensure efficient patient flow.
Health CareHospitalMedicalNon Profit
Responsibilities
Greets patients, employees, and others in a professional manner to assure excellent response to request for information and service
Provides direction and information assistance regarding the location of clinical services, administrative meetings and other general needs by communicating clearly to assure customers reach their destination
Coordinates with Emergency Department staff for in-coming surgical patients
Directs and assists patients with appropriate forms
Communicates with surgical staff to alert them of waiting patients
Provides transportation assistance for patients and family members at the front entrance by taking them to the Admitting Department for registration
Provides general communication duties. These duties include initiating, receiving, and directing telephone messages and maintaining written communication pieces like maps, patient handbooks etc. by clarifying the customer needs to respond appropriately to requests for information
Performs other duties as assigned, maintains teamwork, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance admitting services
Qualification
Required
High school diploma or General Educational Development (G.E.D) equivalent required. Individuals with significant progress toward high school diploma or significant experience in providing customer/patient service may be considered in lieu of high school diploma
Must be 16 years of age
Participates in mandatory in-services and continuing education programs as mandated by policies and procedures/external agencies and per administrative direction
Requires the ability to provide transportation to other campus locations within a reasonable timeframe
Must have excellent written and verbal communication skills to effectively meet customer needs and appropriately read computer generated reports
Ability to handle multiple priorities successfully required
Ability to use a computer required
Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps
Ability to communicate with others through a glass barrier
Preferred
Previous customer service and medical terminology preferred
Benefits
Competitive pay
Excellent benefits
Company
Nebraska Methodist Health System
Our mission is simple: improving the health of our communities by the way we care, educate and innovate.
Founded in 1982
5001-10000 employees
H1B Sponsorship
Nebraska Methodist Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (10)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Steve Goeser
President and CEO
Jeffrey (Jeff) Francis
VP of Finance & CFO
Recent News
bloomberglaw.com
2024-11-05
Company data provided by crunchbase