Amazon · 6 days ago
Live Ops Support Engineer, Prime Video, Live Playback Operations
Seattle, Washington, USA
Full-time
Onsite
Entry, Mid Level
$67K/yr - $150K/yr
2+ years expAmazon is seeking a Live Ops Support Engineer for their Prime Video Live Playback Operations team. The role involves overseeing the operation and monitoring of live events, collaborating with partners to ensure video delivery, and improving operational efficiency through automation and tool development.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes
Deliver reports to senior leadership
Aid in the development and testing of operational tools and AI-powered workflows that improve efficiency through automation
Customer notification and workflow co-ordination with follow-up to maintain service level agreements
Creating and maintaining team specific knowledge-base articles and operational and training documentation
Assist in the training of new support staff as the team grows
This role requires working evenings, weekends, and holidays; depending on live event schedules
Interacting with Prime Video's partners to root cause customer impacting incidents
Managing ticket queues to ensure issues are addressed quickly, well documented, and tracked for long-term, iterative improvement
Working with developers on development roadmaps and helping set priorities for backlog requests
Identifying and driving down recurring incidents through OE best practices
Representing the team when collaborating with adjacent teams across infrastructure/signal engineering, solution architects and developers
Scripting and the use of AI to develop automation to improve the team's efficient use of tools and reduction of manual tasks
Qualification
Required
2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
2+ years experience with technical support in a live streaming environment; knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, software support, and related troubleshooting and escalation
Preferred
Experience with live broadcast production, transmission, working in a NOC or MCR (Master Control)
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
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2026-01-12
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2026-01-12
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